Technial Support Engineer-Residential Energy Storage

BYD Europe • Capon Bridge, WV

2d

About The Position

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

Requirements

• Industry Experience: Residential energy storage systems and small-scale commercial & industrial (C&I) energy storage, with familiarity in inverters, batteries, and integrated systems.
• Work Experience: 3-10 years of relevant experience in technical support or engineering.
• Education: Degree in solar energy storage, electrical engineering, or related fields preferred.
• Location: Based in Stuttgart, Germany, or Milan, Italy.
• Technical Expertise: In-depth knowledge of mainstream residential hybrid inverters, PCS, batteries, and all-in-one systems. Ability to independently conduct technical analysis and troubleshooting.
• Regulatory Knowledge: Familiarity with European (particularly Germany or Italy) energy storage and photovoltaic regulations, or the ability to quickly learn local and EU standards.
• Communication & Training Skills: Fluent verbal and written English communication skills; proficiency in German or Italian is a plus. Capable of delivering technical training and resolving complex technical queries for clients.
• Travel Requirements: Willingness to travel domestically and internationally as required for new product trials and on-site client support.

Nice To Haves

• proficiency in German or Italian is a plus

Responsibilities

• Deliver professional technical training to clients, covering topics such as energy storage systems, inverter operation, and maintenance.
• Address client technical inquiries and resolve issues related to installation and operation in a timely manner.
• Support new product trials, track performance feedback, and ensure stable operation at client sites.
• Collaborate with the sales team to provide technical support during promotional activities (e.g., exhibitions, technical seminars, roadshows).
• Collect client feedback to assist R&D teams in optimizing product performance and provide suggestions for new product development.
• Work closely with local sales, after-sales, and other departments to ensure prompt resolution of client issues.
• Maintain and update technical support case studies and documentation to improve client support efficiency.

Benefits

• Competitive remuneration based on performance and experience.
• Opportunities for department and company-wide team building events.
• A chance to contribute to the transition towards zero-emission transportation and the decarbonization of the economy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level