Technical Support Engineer
About The Position
This role offers a hands-on opportunity to provide advanced technical support for enterprise clients in finance and accounting environments. You will troubleshoot complex issues, implement solutions, and ensure smooth operation of critical systems, collaborating closely with engineering, product, and customer success teams. The position emphasizes problem-solving, automation, and technical mentorship, making it ideal for individuals who enjoy balancing client interaction with deep technical work. You will contribute to improving internal processes, provide feedback to shape product development, and help maintain the reliability and integrity of client operations. The environment is fast-paced, dynamic, and collaborative, with a strong focus on continuous learning, technical excellence, and delivering exceptional customer experiences.
Requirements
- 5+ years of experience in a relevant technical support or engineering role.
- Strong scripting and SQL skills for automation and troubleshooting.
- Proficiency with modern development tools such as Git, Docker, and command-line interfaces.
- Experience with support ticketing systems, preferably Zendesk.
- Familiarity with monitoring tools such as Grafana or similar.
- Excellent communication, organizational skills, and a collaborative mindset.
- Ability to adapt quickly and work independently in a fast-paced, dynamic environment.
Nice To Haves
- interest in crypto
- experience in finance-related products
- prior startup experience
Responsibilities
- Troubleshoot, resolve, and escalate complex technical issues for enterprise clients.
- Handle and prioritize support requests through ticketing systems (e.g., Zendesk).
- Deploy and debug software stacks locally, qualifying bugs before escalation.
- Implement one-time fixes and assist in automating recurring solutions.
- Contribute to the development and roadmap of back-office tools and internal processes.
- Mentor less experienced technical support engineers and foster team knowledge sharing.
- Collaborate with Product and Engineering teams to provide feedback from client experiences.
- Advocate best practices for customer success internally and externally.
Benefits
- Fully remote or hybrid working arrangements.
- 25 days paid holiday plus bank holidays, increasing annually up to 30 days.
- Birthday off and flexible leave policies.
- Mental health resources, wellness programs, and professional coaching.
- Family-friendly policies and fitness/wellness budgets.
- Company-provided MacBook Pro and $200 home office setup budget.
- Training and professional development budget.
- Additional location-specific perks may apply.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
