Technical Support Engineer
About The Position
To respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve. To assist field engineers in diagnosing, troubleshooting, and debugging sophisticated optical/electro/mechanical equipment, computer systems, coupled with software solutions. Working on challenging problems requires in-depth system knowledge and a sound understanding of operating principles. Exercise judgment within broadly defined practices and policies in selecting methods, and techniques for achieving results. To collaborate with specialists and other teams to craft an optimized plan of action to resolve the technical issues and recover equipment functionality to customer satisfaction. Travel within the region and worldwide to support escalated issues on-site on short notice. Create document content relative to troubleshooting processes, technical findings, provide service and postmortem reports. May be involved in tool installation, relocation, and upgrade of equipment Provide Technical Training 40-70% travel domestic and international
Requirements
- Master's Level Degree and related work experience of 0 years
- Bachelor's Level Degree and related work experience of 2 years
- Equivalent work experience
- 40-70% travel domestic and international
Responsibilities
- Respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve.
- Assist field engineers in diagnosing, troubleshooting, and debugging sophisticated optical/electro/mechanical equipment, computer systems, coupled with software solutions.
- Collaborate with specialists and other teams to craft an optimized plan of action to resolve the technical issues and recover equipment functionality to customer satisfaction.
- Travel within the region and worldwide to support escalated issues on-site on short notice.
- Create document content relative to troubleshooting processes, technical findings, provide service and postmortem reports.
- May be involved in tool installation, relocation, and upgrade of equipment
- Provide Technical Training
Benefits
- medical, dental, vision, life, and other voluntary benefits
- 401(K) including company matching
- employee stock purchase program (ESPP)
- student debt assistance
- tuition reimbursement program
- development and career growth opportunities and programs
- financial planning benefits
- wellness benefits including an employee assistance program (EAP)
- paid time off and paid company holidays
- family care and bonding leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
