Technical Support Manager (Systems)

Hopkins County School District•Madisonville, KY

About The Position

Technical Support Manager (Systems) Classified Position - 7504 2026-2027 Salary Specialized Classified Position per Salary Schedule Days 260 Reports to: Assistant Superintendent of Technology & Personnel SCOPE OF RESPONSIBILITIES Responsible for District systems and software in support of educational program objectives REPRESENTATIVE DUTIES/ESSENTIAL FUNCTIONS Assumes responsibility for ensuring all District systems and software services are available daily Assumes shared responsibility for hardware and software in the datacenter Install, configure and support District software such as virtualization, departmental software, URL filtering software, antivirus and OS update services, workstation/server OS, etc. Install, configure and support District systems to include security camera, virtual and storage systems, etc. Monitor servers and applications to ensure availability to all users and perform necessary maintenance to support server and software availability Plan, organize, communicate and schedule upgrades Coordinate with vendors and technical support staff to assure accessibility by users Maintain up-to-date records such as support contracts, software inventory, upgrades, etc. Implement plan for backup and restoration of servers and provide documentation in the event of an emergency Maintain and provide updated documentation for servers and District software Work along with technical support staff to resolve server and District software related work orders Coordinate, maintain, and restore electronic backups of servers and systems Perform specialized and routine support functions Maintains regular and predictable attendance Adheres to the professional code of ethics Successfully utilizes technology as appropriate in job function Perform special projects and other duties as assigned by supervisor KNOWLEDGE AND ABILITIES KNOWLEDGE OF: Software installation, configuration and troubleshooting Local and wide area networks (LAN/WAN), Internet, e-mail systems, telecommunications and data communications, standard operating systems, and software packages Security equipment, such as firewalls, intrusion detection systems and virus protection systems Network equipment, such as servers (physical and virtual), switches and routers Advanced principles and techniques of systems analysis and programming Windows and Macintosh platforms and their operating systems Windows Active Directory and Group Policy Management Network firewall and image deployment solutions District organization, operations, policies and objectives ABILITY TO: Maintain a working relationship with staff Troubleshoot and resolve systems issues Work as a team and communicate using interpersonal skills such as tact, patience and courtesy Work closely with other departments and collaborate with other IT staff Maintain records in problem resolution Apply principles and techniques of programming to specific user needs and problems Maintain current knowledge of trends and products Analyze situations accurately and adopt an effective course of action Plan and organize work Maintain regular, reliable and prompt attendance Meet schedules, deadlines and time frames

Requirements

KNOWLEDGE OF: Software installation, configuration and troubleshooting
Local and wide area networks (LAN/WAN), Internet, e-mail systems, telecommunications and data communications, standard operating systems, and software packages
Security equipment, such as firewalls, intrusion detection systems and virus protection systems
Network equipment, such as servers (physical and virtual), switches and routers
Advanced principles and techniques of systems analysis and programming
Windows and Macintosh platforms and their operating systems
Windows Active Directory and Group Policy Management
Network firewall and image deployment solutions
District organization, operations, policies and objectives
ABILITY TO: Maintain a working relationship with staff
Troubleshoot and resolve systems issues
Work as a team and communicate using interpersonal skills such as tact, patience and courtesy
Work closely with other departments and collaborate with other IT staff
Maintain records in problem resolution
Apply principles and techniques of programming to specific user needs and problems
Maintain current knowledge of trends and products
Analyze situations accurately and adopt an effective course of action
Plan and organize work
Maintain regular, reliable and prompt attendance
Meet schedules, deadlines and time frames
Any combination equivalent to: bachelor's degree in computer information science or related field OR experience in systems design and programming involving database structures and on-line applications
Experience administrating a network environment
Well-developed human relations/communications/teamwork skills

Nice To Haves

Degree in technically related area

Responsibilities

Assumes responsibility for ensuring all District systems and software services are available daily
Assumes shared responsibility for hardware and software in the datacenter
Install, configure and support District software such as virtualization, departmental software, URL filtering software, antivirus and OS update services, workstation/server OS, etc.
Install, configure and support District systems to include security camera, virtual and storage systems, etc.
Monitor servers and applications to ensure availability to all users and perform necessary maintenance to support server and software availability
Plan, organize, communicate and schedule upgrades
Coordinate with vendors and technical support staff to assure accessibility by users
Maintain up-to-date records such as support contracts, software inventory, upgrades, etc.
Implement plan for backup and restoration of servers and provide documentation in the event of an emergency
Maintain and provide updated documentation for servers and District software
Work along with technical support staff to resolve server and District software related work orders
Coordinate, maintain, and restore electronic backups of servers and systems
Perform specialized and routine support functions
Maintains regular and predictable attendance
Adheres to the professional code of ethics
Successfully utilizes technology as appropriate in job function
Perform special projects and other duties as assigned by supervisor