Technical Support Representative

AssetWorks Inc

1d•Remote

About The Position

At AssetWorks, the Enterprise Asset Management Support team is redefining customer support through an intelligent swarming model. Instead of a traditional tiered structure, we collaborate as a single, knowledge sharing team to resolve issues quickly and effectively. This approach creates a dynamic environment that encourages continuous learning and professional growth. We are hiring a Technical Support Representative to deliver hands on help desk and software support for internal and external customers. You will troubleshoot SaaS applications and related infrastructure, manage tickets and phone interactions, and work across technologies including MS Azure hosting, MS SQL, Oracle databases, web servers, mobile devices, printers, tablets, Crystal Reports, and Power BI. Configure new systems and execute upgrades for on premises deployments. Your community is comprised of many moving parts. From roads and buildings to public safety and school, each part of your community is vital to its continued success. At AssetWorks, we create the software solutions needed for communities to succeed. From managing fleet vehicles, infrastructure, and energy to tracking buildings and equipment, our software helps communities maintain high levels of safety and efficiency. AssetWorks employees are passionate about what they do and are always looking for new and better ways to solve problems through software in a dynamic, entrepreneurial environment. Working at AssetWorks is anything but ordinary. AssetWorks offers competitive compensation, a comprehensive benefits package and the chance to learn from the best in the business. Come join the AssetWorks team. AssetWorks is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.

Requirements

MS Windows Server operating systems
Microsoft applications
Server management
Structured Query Language (SQL)
Log file analysis
XML and JSON
Strong verbal and written communication
Quick learner with a proactive attitude
Analytical thinker with solid problem solving skills
High attention to detail
Adaptable in a fast paced environment
Collaborative team player
Resilient and able to manage shifting priorities
Live and work in Eastern Time Zone.

Nice To Haves

MS Azure hosting concepts
MS SQL Server and Oracle databases
Virtual machines and server administration
Networking fundamentals
Scripting basics
HTML and CSS
Crystal Reports
Power BI

Responsibilities

Provide timely help desk and software support to internal and external customers via ticketing systems and phone.
Troubleshoot application, database, and infrastructure issues across the technology stack.
Analyze logs, reproduce issues, and document root causes and resolutions.
Collaborate with team members using the intelligent swarming model to resolve complex problems.
Configure new systems and execute upgrades for on‑premises deployments.
Maintain clear, professional communication with customers and internal stakeholders throughout the support lifecycle.
Contribute to knowledge base articles, runbooks, and process improvements.

Benefits

Generous Paid Time Off
11 Paid Holidays
Medical, Dental, Vision, Life insurance benefits with various choices and generous employer contribution
401k with employer match which immediately vests
Annual Company Bonus
Career growth and mentoring opportunities as a smaller business unit within the Volaris Group
Tuition Reimbursement Program
Employee rewards and recognition programs
Optional Employee Stock Purchase Program with company match
Pet insurance
PerkSpot program(Employee Discount Platform), discounted entertainment tickets to movies, sporting events, hotels, live performances, etc.
Referral bonuses
Employee engagement events
Flexible remote work arrangements