Technical Support Representative

Pace-O-Matic • Duluth, GA

9d • Onsite

About The Position

We are seeking a dedicated Technical Support Representative for a full-time on-site role at our Duluth, GA location. As a Technical Support Representative at Pace-O-Matic, you will be the frontline connection between our customers and the company. A Technical Support Representative will provide top-tier customer support to distributors, operators, technicians, and others by addressing inquiries related to gameplay, software and hardware issues, account management, maintenance, and more.

Requirements

• 2+ years of related experience preferred
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Strong organizational and time management skills
• Excellent written and verbal communication skills
• Ability to handle confidential information with discretion
• Able to multitask and adapt to changing priorities

Responsibilities

• Answer incoming calls and support customer inquiries
• Troubleshoot and resolve customer issues via phone, email, or text
• Document technical issues, call details, and sales requests in internal systems
• Test and analyze product issues to identify solutions
• Keep customers informed and follow up to ensure resolution
• Share feedback, feature requests, and recurring issues with internal teams
• Inform customers about new features and updates
• Provide excellent customer service and take ownership of issues through resolution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed