Technical Support Specialist - Field Operations
About The Position
The position provides leadership and coordination of computer and technology support services across the Division of Agriculture, including research stations, Extension offices, and administrative units statewide. This position oversees and ensures the reliable operation of hardware, software, networks, and specialized research equipment; manages end-user support operations; coordinates repairs and upgrades; and maintains comprehensive technical documentation. The position delivers high-quality customer service and training to faculty, staff, and stakeholders, while also supervising and mentoring technical support staff. Additional responsibilities include serving as a primary contact for technical issues, implementing technology solutions to meet research and Extension needs, ensuring compliance with institutional and state policies, and researching emerging technologies to recommend improvements.
Requirements
- Bachelor’s degree in computer science, information technology, information systems, or a related field, plus one year of relevant computer support experience.
- Other job-related education and/or experience may be substituted for all or part of these requirements
- Regular travel to experiment stations and remote locations across Arkansas is required.
- Knowledge of computer hardware, software, networks, and peripheral systems, including installation, configuration, and troubleshooting.
- Knowledge of audiovisual and video conferencing technologies.
- Knowledge of supervisory practices, team leadership, and performance management.
- Ability to diagnose, analyze, and resolve hardware, software, and system issues.
- Ability to plan, organize, prioritize, and manage multiple projects.
- Ability to prepare technical documentation, training materials, and end-user guides.
- Strong oral and written communication skills to clearly explain technical concepts to diverse audiences.
- Ability to research and evaluate emerging technologies and solutions.
- Initiative to learn, adapt, and maintain current knowledge in assigned areas.
- Physical and mental ability to perform duties, including statewide travel and irregular/extended hours.
Nice To Haves
- Experience supporting research and specialized equipment in academic or agricultural settings.
- Experience supporting faculty and staff in higher education or research environments.
- Familiarity with cloud platforms, Active Directory/Azure AD, and endpoint management tools.
- Experience with network systems, security practices, and cloud/hybrid infrastructure.
- Proficiency in Microsoft Office and cross-platform troubleshooting (Windows, MacOS, Linux).
- Strong customer service and training skills, with the ability to communicate effectively with technical and non-technical audiences.
Responsibilities
- Provides leadership and coordination of computer and technology support services.
- Oversees and ensures the reliable operation of hardware, software, networks, and specialized research equipment.
- Manages end-user support operations.
- Coordinates repairs and upgrades.
- Maintains comprehensive technical documentation.
- Delivers high-quality customer service and training to faculty, staff, and stakeholders.
- Supervises and mentors technical support staff.
- Serves as a primary contact for technical issues.
- Implements technology solutions to meet research and Extension needs.
- Ensures compliance with institutional and state policies.
- Researches emerging technologies to recommend improvements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
