Technical Support Specialist I

Centerstone•Bradenton, FL

1d•$22 - $31

About The Position

The Technical Support Specialist is part of a dynamic team of technology professions providing tier 2 support to end-users on hardware and software issues. This role performs routine support tasks and may provide support to staff and contractors by following documented procedures. The job require a strong understanding of desktop operating systems and software applications. The Technical Support Specialist is a self-starter, excellent communicator, and a natural problem solver who can work both independently and collaboratively as part of a team.

Requirements

Effectively communicate via written, verbal, in person and virtual methods
Knowledge of desktop operating system
Knowledge of desktop hardware, including laptops, desktop, and peripherals
Knowledge of software applications, including Microsoft Office, Adobe Acrobat
Knowledge of IT security principles and practices
Troubleshooting skills to diagnose and resolve hardware and software issues
Time-Management skills to prioritize and manage multiple tasks simultaneously
Attention to detail to maintain accurate documentation and inventory records
Interpersonal skills to work effectively with colleagues and end-users
Ability to learn and adapt quickly to new technologies and software applications
Ability to work independently and as part of a team
Ability to work under pressure and meet deadlines
Ability to analyze complex technical problems and develop effective solutions
Ability to provide technical training and support to end-users
Bachelor's degree in Computer Science, Information Technology or other related field required. Four years of relevant experience will be accepted in lieu of the bachelor's degree.
Minimum of 1-3 years of relevant experience.

Nice To Haves

A+, Microsoft Office Cert, Microsoft Windows

Responsibilities

Providing technical support to end-users, via phone, email, or in-person, including troubleshooting, problem resolution, and training
Diagnosing and resolving hardware and software issues, including operating system error, printer issues, IPads, and application crashes.
Installing and configuring desktop operating systems, software applications, and hardware peripherals, including printers, scanners, and other devices
Documenting technical procedures
Maintaining inventory of desktop hardware and software
Ensuring compliance with IT policies and procedures, including security protocols, and software licensing
After Hours Call Support