Technical Support Specialist I

Sundt•Irving, TX

About The Position

Provides technical support to end users in the areas of PC based hardware, software, mobile devices and peripherals. As a 100% employee-owned contractor, when you work at Sundt, you’re not just hiring on at a company, you’re joining a culture. Because everyone at Sundt is part owner, you’ll join a team of people who are deeply invested in their work. From apprentices to managers, we’re passionate about the details and deliberate in everything we do. At Sundt we focus on building long-term prosperity for our clients, communities and employee-owners. We offer competitive pay, industry-leading benefits including a 401k and employee stock ownership plan, incentive programs for craft and administrative employees as well as training that focuses on your personal and professional growth. We’re driven by skill, grit and purpose. Join us as we strive to be the most skilled builder in America.

Requirements

Associates Degree, A+, MS certification or 1 year on Sundt Helpdesk with cross training for the Technical Support Specialist position.
Proficient use of all Microsoft Office Suite programs and Microsoft operating systems.
There are 2 steps within this role. Step I requires 2+ years' technology experience in related field. Step II requires 4+ years' technology experience related field.

Responsibilities

Coordinates with external vendors for major repairs, cleaning and warranty work on PC hardware and peripherals.
Participates in activities to support the company's strategic planning efforts.
Responsible for all hardware setup and troubleshooting including the bid rooms, user workstations, laptops, and conference rooms.
Responsible for the safe keeping of all equipment.
Support position providing technical support for computer hardware, peripherals, mobile devices, hardware connectivity, desktop operating systems and software applications.