Technical Support Specialist, Water Meters

PACE Supply • Sacramento, CA

5d • Remote

About The Position

PACE Supply is a leading distributor of plumbing, waterworks, and industrial supplies, committed to delivering exceptional products and service to our clients. We are seeking a dedicated Technical Support Specialist for our Water Meters Division to provide expert support and drive customer satisfaction in a dynamic, fast-paced environment.
The Technical Support Specialist supports PACE's water meter and AMI/AMR product lines by providing technical expertise, training and customer support to utilities and contractors. This role ensures successful product implementation, troubleshooting and long-term system performance while serving as a key technical resource to our metering solutions business.

Requirements

• High school diploma (or equivalent) is preferred. A combination of education and experience providing the required skill and knowledge for successful performance of the job would qualify.
• A minimum of 2 years in customer service management, particularly in metering technology.
• Demonstrated ability to build and maintain relationships.
• Flexible, creative, and able to work in a dynamic fast-paced work environment.
• Demonstrated capacity to think “outside the box,” communicate and motivate customers on the company’s products, programs, and new ideas.
• Proficiency in Microsoft Office, specifically Excel, Word, and PowerPoint.
• Excellent oral/written communication skills, including well-developed presentation skills.

Nice To Haves

• Bachelor’s degree in Business Administration, Marketing, related field or equivalent experience.
• A minimum of 5 years' experience in AMI/AMR water metering technology.
• Outstanding verbal and written communication and organization skills.
• Self-motivated, able to work with minimal supervision.
• Strong organizational skills and attention to detail to manage multiple tasks and deadlines effectively.

Responsibilities

• Promptly address inquiries, concerns, and technical issues related to division products and systems.
• Demonstrate a commitment to customer satisfaction, ensuring positive experiences and fostering lasting relationships.
• Collaborate closely with clients to understand their unique needs and preferences.
• Collect and analyze customer feedback and survey responses to identify areas for improvement.
• Utilize division expertise to diagnose and resolve technical issues efficiently, demonstrating a deep understanding of product functionalities.
• Provide clear and concise technical guidance to customers and internal teams, ensuring optimal problem resolution and customer satisfaction.
• Stay updated on the latest division products, technologies, and industry trends to offer informed insights.
• Conduct training sessions for internal teams and clients, enhancing overall product knowledge and usage.
• Share insights on best practices, troubleshooting techniques, and industry advancements to empower teams with the latest information.
• Act as a bridge between PACE Supply and manufacturer, fostering strong relationships and facilitating effective communication.
• Collaborate with internal teams to ensure seamless coordination and resolution of customer issues.
• Collaborate with technical and non-technical teams to exchange insights and contribute to a holistic understanding of customer needs.
• Facilitate communication between different departments, ensuring a coordinated approach to problem resolution and customer support.
• Maintain detailed records of customer interactions, technical issues, and solutions for future reference.
• Generate insightful reports on common technical problems, providing recommendations for continuous improvement and proactive issue resolution.

Benefits

• PACE Supply is proud to be an employee-owned corporation.
• We offer competitive wages, career pathways of growth, and excellent benefits packages that includes medical, dental, and vision care that is available to you within the first 30 days!
• We also provide our employees with life insurance, sick days, holidays, vacation, two retirement programs of 401(k) and ESOP, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED