Technical Support Specialist

Steel Partners • Salt Lake City, UT

2d

About The Position

As a Technical Support Specialist, you have the opportunity to be a hero every
day by actively resolving operational issues and providing top-notch assistance
to employees with their computer and software needs. You’ll also have the chance
to learn and flex your technical skills by conducting regular maintenance on
laptop devices and ensuring that only authorized users have access to the
network. You’ll play a key role in maintaining the company’s asset inventory and
managing the replacement schedule for outdated hardware. Plus, you’ll have the
opportunity to make a real impact by recommending operational improvements based
on your observations of recurring requests and tasks. This is an exciting and
dynamic role where you can make a real difference in the day-to-day operations
of the company. As a Technical Support Specialist, you have the unique
opportunity to be the eyes and ears of the IT Operations team. By reporting
ongoing issues and unexpected questions, you provide valuable insights that help
keep the company’s technology running smoothly. But that’s not all - you also
have the power to drive change by recommending operational improvements that
reduce time spent on recurring tasks. In this role, you’ll be a key player in
shaping the future of the company’s IT operations, making every day an exciting
adventure.

In the Technical Support Specialist position, you will receive hands-on learning
and exposure to a variety of IT disciplines at a company with well-funded
training and tuition programs makes this position the first step in your
long-term professional development. WebBank provides training, mentoring, and
the opportunity to use new GenAI tools, and best in class industry
applications. WebBank has a proven track record of transforming ambitious,
early career, go-getters into high achieving team players in a very short time
frame.

Requirements

• 6-12 months of IT exposure/experience.
• Frontline Customer Service experience responsible for solving hardware, software, and basic network issues.
• Foundational knowledge of PC operating systems and cloud-based applications.
• Excellent written and oral communication skills.
• Outstanding initiative, attention to detail and problem-solving skills required.
• Superior analytical skills to identify opportunities for IT improvement.
• Ability to troubleshoot and own an issue end-to-end.

Nice To Haves

• Bachelor’s Degree or near-term completion of bachelor's degree in Information Systems, Computer Science, or equivalent.

Responsibilities

• Actively work on incoming helpdesk tickets to resolve operational issues with a primary focus on assisting employees with computer/software issues.
• Conduct regular maintenance on laptop devices.
• Periodically review network users list to ensure that only authorized users have access.
• Assist in maintaining asset inventory and manage replacement schedule for outdated hardware.
• Recommend operational improvements based on frequency of recurring requests and tasks and create user friendly, self help documents for future distribution.

Benefits

• Paid Time Off (PTO) - Generous paid time off plus paid parental leave
• Health insurance – Plans include an employer paid medical option, dental and vision coverage, plus we offer health savings accounts
• 401(k) – WebBank matches up to the first 6 percent of employee contributions and both the employee’s contributions and WebBank’s match are fully vested immediately
• Life and Disability Insurance – Life insurance and long and short-term disability insurance plans are 100% employer paid
• Tuition Reimbursement – WebBank provides reimbursement for classes needed to obtain certain degrees, up to $5,250 per academic year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level