Technical Support Specialist

TriMark•Bedford Park, IL

5d•Onsite

About The Position

TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com This position involves troubleshooting hardware and software issues, offering solutions, and contributing to the overall success of our IT operations. If you have a proven track record in delivering exceptional technical support, along with strong communication and problem-solving skills, we encourage you to apply and be part of our dynamic and collaborative team.

Requirements

Strong understanding of computer hardware, software, and networking concepts.
Proven problem-solving and troubleshooting skills.
Excellent communication and interpersonal skills.
Ability to work collaboratively in a team environment.
Continuous learning mindset and adaptability to new technologies.
1 – 2 years of relevant experience in technical support, or equivalent military or practical experience.
Hold one or more relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent.
Ability to successfully pass a background check post offer acceptance.

Responsibilities

Provide timely and comprehensive technical support to end-users via phone, email, or in-person.
Address and resolve hardware, software, and connectivity issues, ensuring user satisfaction.
Diagnose and troubleshoot technical issues, escalating complex problems when necessary.
Collaborate with team members to resolve issues efficiently.
Maintain accurate and up-to-date records of support requests, resolutions, and troubleshooting steps.
Contribute to the improvement of knowledge base articles.
Utilize remote assistance tools to troubleshoot and resolve technical issues for users in different locations.
Assist in the setup and configuration of hardware, software, and peripheral devices.
Collaborate with team members to deploy and maintain IT equipment.
Provide excellent customer service, ensuring a positive experience for end-users.
Communicate technical information clearly and effectively.
Engage in ongoing training to stay informed about new technologies and enhance technical skills.
Seek opportunities for professional development within the technical support field.