Technical Support Specialist

Abbott Laboratories • Lewes, DE

8d • $23 - $45

About The Position

This position works in the Diabetes Care division where we are focused on helping people with diabetes manage their health with life-changing products that provide accurate data to drive better-informed decisions. We’re revolutionizing the way people monitor their glucose levels with our new sensing technology.
As the Technical Support Specialist you will provide support to customers and field personnel acting as the primary contact for trouble shooting and resolving POC product problems. You will provide critical account support where required and handle a high volume of critical, high risk accounts in addition to other routine requests. You will apply knowledge and creativity to recognize cause and effect conclusions and integrate corporate wide and marketing specific strategies and objectives in day to day operations.

Requirements

• High School Diploma is required.
• 2 years of lab, nursing, med tech or related medical technical experience OR 2 years of hardware, software, and networking technical support is required.

Nice To Haves

• Certificate or Associates in Life Sciences, Medical Technology, Engineering, IT, or related fields is preferred.

Responsibilities

• Responsible for implementing and maintaining the effectiveness of the quality system.
• Handles customer phone calls related to POC products. analyzes problems.
• Directs customers with troubleshooting activities.
• Tests success of troubleshooting.
• Diagnoses probable cause and systematically eliminates alternatives.
• Provides troubleshooting solutions and training as appropriate.
• Documents product complaints and inquiries within established guidelines.
• Provides data to the organization on customer uses/preferences leading to customer driven design/customer usability.
• Performs work in accordance with defined methods and procedures

Benefits

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED