Technical Support Supervisor, Texas Behavioral

UT Southwestern Medical Center • Dallas, TX

8d • Onsite

About The Position

UT Southwestern is seeking a skilled and experienced IT professional for our Supervisor Technical Support – IR Desktop Hospital position within our Client Services team. This Supervisor Technical Support position currently reports directly to the assistant director and works with supervision to plan, organize, and coordinate various functions to support UT Southwestern Medical Center and clinics. This position is onsite daily and is primarily located with the hospital, the hospital is a 24/7/365 work environment. The primary hours are 8 am – 5 pm Monday – Friday, however rotating on call weekend, and inclement weather coverage is required. The candidate must possess a strong and reliable work ethic. This position is responsible for the day-to-day operations, technical support, resources allocation, and assignment of various campus projects. This person should be highly skilled in IT hardware and OS troubleshooting, as well as networking, and imaging issues. You will lead a team of technical staff to provide guidance, performance evaluations, and professional growth. This position requires someone who is structured and organized in their approach to leadership and possesses a forward-thinking/continuous process improvement mindset. You must be flexible and adaptable to a fast-paced hospital environment. This position is not hybrid or remote, it is 100%25 on site.

Requirements

• High School Diploma or GED equivalent.
• 9 years in computer environment including at least six (6) years experience providing technical computer support to customers.

Nice To Haves

• bachelor's degree in related field of computer science or information technology.
• ServiceNow experience.

Responsibilities

• Performs and supervises routine and complex preventive maintenance, testing, and repair with respect to computer hardware and software problems, networking, audiovisual, and/or telecommunications.
• Provides direct supervision to technical support specialists, computer trainers, and help desk representatives; trains new employees; handles day-to-day and complex questions from direct reports.
• Resolves complex systems or computer related problems, including coordination between users and components of local area network.
• Installs software, audiovisual, personal computers, printers, and other peripherals as directed or requested by users.
• Prepares recommendations for modifications or additions to personal computer systems, hardware components, and software applications; researches costs, market options, and trends available to meet user needs; keeps abreast of new and modifies hardware and software.
• Troubleshoots routine and complex technical problems and supports university Help Desk as required.
• Functions as liaison between Information Resources and designated departments for ongoing and special projects, including ensuring users are adequately supported, developing documentation, recommending improvements, implementing new releases and features, and attending committee meetings.
• Evaluates and resolves system configuration and ensures effective use of hardware resources.
• Creates, maintains, and submits various reports, such as equipment failure reports, repair records, and data sheets relative to each user request need.
• Designs web page text and visual content, navigational links, and page layout; consults with users to determine web needs and recommends solutions.
• Writes code using HTML, Dynamic HTML, Java, JavaScript, Visual Basic, Perl, or Common Gateway Interface (CGI).
• Performs other duties as assigned.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100%25 coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED