Technical Support Supervisor - Evernorth - Remote

Cigna Healthcare

1d • Remote

About The Position

Ready to take the next step on your career journey? The Technical Support Supervisor leads a team responsible for automating and maintaining systems that support client contracts, policies, customer booklets and certificates. For this specialized role you’ll monitor workload, system functionality, and workflow related to designing, coding, and testing updates to document creation tools. You’ll ensure timely completion of coding assignments, accurate testing, and compliance with product and regulatory requirements. What you’ll do: Manage and support a team of analysts Engage regularly with the team to manage daily workload, make assignments, provide direction and conduct proactive workload balancing. Helps to remove barriers to ensure the team meets deliverables and commitments. Drive ongoing staff development by delivering regular feedback, coaching, and support. Partners with the team and internal matrix stakeholders on escalated issues Support matrix partners and reporting needs across internal and external stakeholders, including IT, Compliance/State Filing, vendors, and leadership, to ensure timely and accurate resolution. Leverage reporting and analysis to identify root causes and prevent repeat issues at both local and global levels. Provide technical and business training while overseeing system automation and maintenance supporting client contracts, policies, and customer booklets/certificates. contribute to operational initiatives to improve efficiency and management. What you’ll need to do the job: High School diploma or GED required; bachelor’s degree or equivalent work experience preferred 2+ years of previous supervisory experience, preferred Experience managing a virtual team, preferred Intermediate knowledge of MS Office products; specifically, Excel, required Familiar with the Document Source Tool, preferred Proven ability to manage multiple priorities while adapting quickly to changing demands, preferred Strong people assessment skills to objectively evaluate performance, identify development needs, and inform coaching and talent decisions, preferred Demonstrated ability to collaborate and build effective relationships across all levels, supported by strong written, verbal, and listening communication skills, preferred Ability to travel occasionally, as business needs require. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 65,900 - 109,900 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: [e-mail] for support. Do not email [e-mail] for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Requirements

• High School diploma or GED required; bachelor’s degree or equivalent work experience preferred
• 2+ years of previous supervisory experience, preferred
• Experience managing a virtual team, preferred
• Intermediate knowledge of MS Office products; specifically, Excel, required
• Familiar with the Document Source Tool, preferred
• Proven ability to manage multiple priorities while adapting quickly to changing demands, preferred
• Strong people assessment skills to objectively evaluate performance, identify development needs, and inform coaching and talent decisions, preferred
• Demonstrated ability to collaborate and build effective relationships across all levels, supported by strong written, verbal, and listening communication skills, preferred
• Ability to travel occasionally, as business needs require.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Responsibilities

• Manage and support a team of analysts
• Engage regularly with the team to manage daily workload, make assignments, provide direction and conduct proactive workload balancing.
• Helps to remove barriers to ensure the team meets deliverables and commitments.
• Drive ongoing staff development by delivering regular feedback, coaching, and support.
• Partners with the team and internal matrix stakeholders on escalated issues
• Support matrix partners and reporting needs across internal and external stakeholders, including IT, Compliance/State Filing, vendors, and leadership, to ensure timely and accurate resolution.
• Leverage reporting and analysis to identify root causes and prevent repeat issues at both local and global levels.
• Provide technical and business training while overseeing system automation and maintenance supporting client contracts, policies, and customer booklets/certificates.
• contribute to operational initiatives to improve efficiency and management.

Benefits

• Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED