Technical Support

TEKsystems

3d•$24 - $29•Onsite

About The Position

Technical Support: All around support on all devices. a. Provide hands-on technical assistance to end-users for hardware & software. b. Diagnose and troubleshoot problems related to desktops, laptops, peripherals, and mobile devices. c. Install, configure, and maintain operating system. Hardware Maintenance: o Set up and deploy new computers, laptops, and other hardware devices. o Perform hardware repairs and upgrades. o Collaborate with procurement to order replacement parts and equipment as needed. Software Support: o Assist users in installing, configuring, and updating software applications. o Troubleshoot software errors, compatibility issues, and system crashes. o Provide guidance on software usage and best practices Problem Resolution and Escalation: o Log all technical issues and resolutions accurately in the ticketing system. o Escalate complex issues toIT staff or specialized teams as needed. o Follow up with users to verify successful resolution and gather feedback. Hardware Inventory and Asset Management: o Maintain accurate records of hardware and software inventory. o Track the allocation, movement, and disposal of IT assets. Working Conditions: 100% on site.

Requirements

Support
Troubleshooting
Windows 10
windows 11
Hardware
Technical support
Imaging
Deployment
High school diploma or equivalent; technical certifications or a degree in IT-related fields are a plus.
Proven experience in providing deskside support, technical assistance, and troubleshooting.
Proficiency in operating systems (Windows, and productivity software like Microsoft Office 365).
Strong problem-solving skills and the ability to communicate technical information to non-technical users.
Customer-oriented attitude with excellent interpersonal and communication skills.
Time management skills to prioritize and manage multiple tasks effectively.
Knowledge of IT security best practices and data protection.

Nice To Haves

automation
Customer service
Office 365

Responsibilities

Provide hands-on technical assistance to end-users for hardware & software.
Diagnose and troubleshoot problems related to desktops, laptops, peripherals, and mobile devices.
Install, configure, and maintain operating system.
Set up and deploy new computers, laptops, and other hardware devices.
Perform hardware repairs and upgrades.
Collaborate with procurement to order replacement parts and equipment as needed.
Assist users in installing, configuring, and updating software applications.
Troubleshoot software errors, compatibility issues, and system crashes.
Provide guidance on software usage and best practices
Log all technical issues and resolutions accurately in the ticketing system.
Escalate complex issues toIT staff or specialized teams as needed.
Follow up with users to verify successful resolution and gather feedback.
Maintain accurate records of hardware and software inventory.
Track the allocation, movement, and disposal of IT assets.