Technical Trainer

InterSystems•Boston, MA

About The Position

InterSystems Technical Trainers play a crucial role instructing customers on our software, database and interoperability technologies. They deliver training solutions worldwide to empower learners from Global 500 companies to regional hospitals with the information and technical skills needed to quickly design and build powerful InterSystems technology-based solutions. We are looking for bright, confident and motivated instructors to join our training team as well as individuals wanting to become instructors. Successful Technical Trainers balance interpersonal and coaching skills with a deep technical understanding of our products. Trainers work independently to deliver and improve courses, and work collaboratively to design new courses and training materials Senior trainers will train and mentor you as you learn and excel in delivering technically demanding training knowledge. Excellent technical skills, emotional intelligence, a desire to teach and enable others to learn, and comfort instructing in a classroom setting will help you succeed in this role. Some trainings are delivered virtually, and others are in person.

Requirements

Instructional aptitude.
Strong technical and interpersonal customer-facing skills.
Exceptional presentation skills, including strong verbal and written communication skills.
Experience delivering training of software/applications is preferred (however, we are willing to train motivated technical candidates).
Effectively communicate complex technologies and concepts (at different levels) to specific audiences.
Proven ability to quickly learn all aspects of technical software products.
Demonstrated ability to work collaboratively and cross-organizationally.
Ability to travel to customer sites to deliver training. Primarily domestic travel with possible international opportunities.
BS or MS in Computer Science or equivalent STEM field (Sciences, Technology, Engineering, and Mathematics).

Nice To Haves

Object-oriented programming experience is a plus.

Responsibilities

Deliver technical training in person or in a virtual classroom using remote learning tools.
Help customers, partners and internal staff excel in their roles by training them to use our corporate products. Developers, integrators, administrators, analysts and software architects are among those you’ll help.
Support our Online Learning Team as they grow our catalog of interactive online courses and resources.
Work collaboratively with Customer Support, Account Management and Marketing teams to provide innovative and sound instructional solutions to ensure effective use of InterSystems products and technologies.