Technical Training & Development Specialist

Henny Penny

21h • Hybrid

About The Position

The Technical Training and Documentation Specialist is responsible for designing, delivering, and evaluating training programs for Henny Penny’s service network, customers, and internal technical teams. This role ensures service technicians can effectively troubleshoot and repair Henny Penny equipment, customers can safely operate and maintain products, and start‑up trainers are equipped to perform successful equipment start‑ups. The Technical Trainer exercises independent judgment on significant training decisions and contributes meaningfully to the operational success of the business.

Requirements

• Associate degree in communications, business administration, or related field; or equivalent experience.
• 2–5 years of experience in a training‑related role.
• Understanding of mechanical, electrical, and gas systems.
• Knowledge of adult learning theory and technical training best practices.
• Ability to communicate complex technical concepts clearly to both technical and non‑technical audiences.
• Strong written and verbal communication skills.
• Experience creating and maintaining documentation such as user manuals or reference guides.
• Self‑starter with excellent time management and attention to detail.
• Ability to adapt in real time and adjust training delivery on the spot.
• Comfortable delivering training both in‑person and virtually.
• Intermediate proficiency in Microsoft Office.

Nice To Haves

• Experience in foodservice equipment or the foodservice industry is a plus.
• Video production experience preferred.

Responsibilities

• Deliver in‑person, virtual live-stream, and on‑demand training to service technicians, installation technicians, start‑up trainers, end users, maintenance personnel, and internal technical teams.
• Collaborate with engineering, technical writing, product development, and other cross‑functional partners to gain the product knowledge necessary to develop accurate and effective training content.
• Create and maintain training materials, including handouts, hands‑on modules, video content, and online courses.
• Lead training sessions covering product operation, sequence of operation, troubleshooting, maintenance, and part replacement procedures.
• Manage and update the Learning Management System (LMS), including training content and attendee records.
• Maintain training facilities, tools, and equipment in proper working order.
• Assess trainee progress and evaluate training effectiveness through testing and performance observations.
• Continuously assess and enhance training modules, workshops, and materials; recommend and implement improvements to policies and procedures.
• Stay current on new product releases, updates, and modern training techniques.
• Consistently demonstrate Company Values and Expected Behaviors.
• Travel up to 25% of the time as needed.
• Perform other duties as assigned

Benefits

• Employee Ownership: We are 100% employee‑owned. After one year, you’ll be eligible for our Employee Stock Ownership Plan (ESOP)—a retirement benefit funded entirely by Henny Penny.
• Annual Performance Bonus: Earn additional compensation beyond your base salary.
• Hybrid Work Flexibility: Work from home two days per week.
• Career Growth: Clearly defined pathways for advancement.
• Professional Development: Tuition reimbursement and unlimited access to LinkedIn Learning.
• Comprehensive Benefits: Medical, dental, vision, 401(k) with company match, PTO, and paid holidays.
• Onsite Wellness Clinic: Preventive care available at no cost to employee‑owners.
• Wellspring & Owners Hall: 24/7 onsite fitness center supporting whole-person well-being.
• Inclusive Company Culture: Enjoy department events, holiday celebrations, and our annual company‑wide Thanksgiving Dinner.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree