We're seeking a dynamic and experienced Technical Training & Product Support Operations Manager to lead our internal training and support initiatives for heavy equipment service teams, as well as warranty and product support. This role is central to ensuring our service teams are equipped with the skills, tools, and support systems needed to deliver consistent, high-quality service. You'll lead a high-performing team that includes trainers, warranty administrators, and product support reps-working together to reinforce operational excellence and drive continuous improvement.