Technical Writer

Quarterhill

10d

About The Position

Quarterhill is a dynamic and innovative technology company specializing in intelligent transportation. We are seeking a talented and detail-oriented Technical Writer to join our growing team. If you have a passion for clear communication, a knack for simplifying complex technical concepts, and a desire to work at the intersection of cloud infrastructure and real-world transportation operations, we’d love to hear from you!
This individual will support the Next Generation Platform team, acting as a dedicated liaison between the platform engineering organization and business development. They will help translate complex platform capabilities into compelling, accurate content that supports both internal BD efforts and customer-facing documentation deliverables. A successful candidate must be able to analyze customer requirements and work with subject matter experts to produce high-quality documentation while managing tight deadlines. Attention to detail, accuracy, and reliability are essential, as is the ability to work both independently and as part of a team.

Requirements

• Writing skills: Communicates effectively in writing as appropriate for the needs of the audience — from toll operations staff to enterprise IT teams.
• Reading comprehension: Derives information from written text including technical specifications, RFPs, and architecture documents.
• Active listening: Gives full attention to what others are saying, taking time to understand the points being made and asking questions as needed.
• Verbal communication: Conveys information verbally in an effective and concise manner during cross-functional collaboration.
• Ability to deliver high-quality documentation with close attention to detail.
• Proficiency in the Microsoft suite of products.
• Minimum of 2 years of experience in technical writing, preferably in a SaaS, cloud platform, or enterprise software environment.
• Demonstrated experience acting as a bridge between technical and business teams — RFP response writing, capability summaries, or proposal support experience is a strong plus.
• Experience with SharePoint for document management and collaboration.
• Familiarity with API documentation (REST, GraphQL, or gRPC) and the ability to interpret technical architecture documents.
• Proven ability to organize and prioritize diverse, multiple tasks and projects simultaneously.
• Bachelor’s degree in Business Administration, Marketing, Technical Writing, Communications, or related field; or equivalent combination of education and/or experience in a related field.

Nice To Haves

• Prior exposure to transportation, payments, or government technology systems is a plus.
• Familiarity with DITA or topic-based writing is a plus.

Responsibilities

• Act as the dedicated liaison between the Next Generation Platform team and the business development organization — ensuring technical capabilities, product differentiators, and platform innovations are accurately and compellingly represented in proposals, presentations, and sales materials.
• Collaborate with subject matter experts (SMEs) — including engineers, product managers, and solution architects — to gather information and create accurate, user-friendly technical documentation for a modern, microservices-based intelligent transportation platform.
• Support business development efforts by developing and maintaining internal reference documentation, RFP response libraries, and reusable content that communicates platform capabilities to prospective customers.
• Develop, edit, and maintain customer-facing documentation including user manuals, as-built documents, and training materials, customized for each client deployment.
• Translate complex platform concepts — such as event-driven microservices, AI-assisted workflows, and omnichannel customer service — into clear, accessible content appropriate for both technical and operational audiences.
• Ensure consistency in voice, style, and terminology across all documentation, maintaining alignment with platform architecture and feature documentation.
• Deliver and manage documentation using the SharePoint documentation repository, following all document control processes and procedures.
• Support multiple projects simultaneously as needed.
• This list of responsibilities might not cover everything you’ll end up doing.

Benefits

• Paid days off (i.e. vacation, sick days, bereavement leave)
• Health and Dental plans
• Retirement plans
• Employee and Family Assistance Program (EFAP)
• Employee referral program
• Employee Stock Purchase Program (ESPP)
• We welcome applicants from all backgrounds, regardless of race, color, religion, sex, veteran status, sexual orientation, gender identity, national origin, age, or disability or any other protected characteristics in accordance with applicable federal, state/provincial, and local laws. We're committed to creating a workplace where everyone feels valued and respected.
• We appreciate all responses and will acknowledge only those being considered for an interview.
• We respectfully request no calls or unsolicited resumes from Agencies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level