Technical Writing Manager

Starburst•Boston, MA

50d•Remote

About The Position

We are seeking an experienced Technical Writing Manager to lead and grow our technical documentation team. This role is crucial for establishing strong processes, developing managerial capability within the team, and driving the strategic direction of our customer-facing and internal documentation. The ideal candidate will possess a strong background in technical writing and management within the data, infrastructure, or SaaS product space.

Requirements

5-10 years of experience in technical writing management or documentation leadership.
Proven managerial capability, including mentoring, coaching, and strong problem-solving skills.
Demonstrated experience prioritizing documentation projects with a focus on data, infrastructure, or SaaS product offerings.
Expertise with modern technical writing tools and processes, and the ability to conduct a deep dive into documentation architecture.
Ability to Travel: This role will require occasional in-person travel for purposes including but not limited to new hire onboarding, team and department offsites, customer engagements, and other company events. Actual travel expectations may vary by role and business needs.

Responsibilities

People Leadership & Development: Coach, mentor, and lead a team of Technical Writers.
Documentation Strategy & Process: Define, implement, and govern the technical writing tools, standards, and processes used by the team.
Technical Content Deep Dive: Oversee the creation and quality of technical documentation, ensuring deep, accurate coverage of the product.
Cross-Functional Collaboration: Act as the primary interface for the documentation team, partnering closely with Product and Engineering teams to ensure content is integrated into the product lifecycle and aligned with releases.
Values & Culture: Champion company values within the team and foster a collaborative, high-performing culture.