Technician, Quality Assurance

Sysco

11d•Onsite

About The Position

The responsibilities of this position include scheduling and supporting product evaluations, organizing, and executing the physical setup of evaluations, and assisting in data collection, reporting, and cleanup. This role manages the Product Evaluation Center (PEC) which includes ensuring all areas and equipment are clean, stocked, and organized. This position manages the calibration and maintenance of all PEC equipment (e.g., ovens, grills, fryers, testing equipment, etc.) and is responsible for purchasing all supplies needed to support the PEC and the Food Safety and Quality Assurance (FSQA) Department. This position is not remote and is expected to be in the PEC Monday through Friday.

Requirements

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percentage.
Ability to analyze data, draw and interpret bar graphs.
Proficient in Windows Office Suite (Outlook, Excel, Word, and Power Point).
Good verbal and written communication skills are necessary.
Ability to effectively present information and respond to questions.
Ability to understand & carry out instructions furnished in written, oral, or diagram form.
Ability to use laboratory equipment, food preparation equipment, personal computer, and office communication equipment.
High School Diploma or Equivalent (GED).
Valid driver’s license.

Nice To Haves

Certificate or associate degree from college, technical school.
College degree; or related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Schedule, organize and support product evaluations and other customer and supplier related events in the PEC.
Assist with capturing data, pictures, and key attributes during product evaluations.
Maintain the condition, appearance, function, and organization of the PEC.
Manage, schedule, and execute the cleaning of equipment as needed.
Manage the maintenance and calibration of PEC equipment (e.g., ovens, grills, fryers, testing and analytical equipment, etc.)
Communicate with QA, merchandising, sales, suppliers, and customers to understand specific needs for evaluations and events. Then plan ahead to ensure the proper support for those events.
Manage the purchasing of supplies needed to support the PEC and the Sysco FSQA Department (including but not limited to item selection, entering and approving POs, Invoicing, completing Goods Received Receipts, etc.).
Receive, store, and organize supplies.
Manage and schedule the routine maintenance, calibration, and immediate repairs of PEC equipment (e.g., ovens, grills, fryers, testing and analytical equipment, etc.).
Respond to customer inquiries on product related questions and specifications.
Support the FSQA, Merchandising and Sales teams with various information or data requests as needed.
Speak and interact with PEC visitors (e.g., customers, suppliers, internal colleagues up to the executive level, etc.) in a professional manner on a daily basis.
Manage PEC Budget to ensure supplies and equipment purchases are approved and meet budget.
Assist QA Program Quality Managers in coordinating Merchandising and Sales for supplier/customer presentations, events and/or product evaluations.
Assist in the set-up and break down of events or evaluations.
Check in products and label (product identification and sorting by “LOT” if applicable).
Manage and schedule the proper evaluation stations and equipment to support various events.
Manage PEC calendar for event bookings.
Assist in cooking/preparation of product according to cooking/preparation instructions during evaluations.
Take photos and documentation during product evaluations.
Create product evaluation reports after events are complete.
Display product(s) to be evaluated in accordance with the purpose of the evaluation (Example: triangle test, blind comparison, etc.).
Assist in gathering information to be compared during product evaluations/presentations. Information may include, but is not limited to specification(s), label(s), etc.
Assist in comparing product(s) with written specification(s). Review the following for accuracy to the specification: ingredient statement, nutrition chart, defects, etc.
Assist in completing basic product evaluation activities such as weights, sensory, measurements and other key attributes of the product.
Manage daily activities in the product specification system including updating files, user management, servicing Operating Site/customer requests for spec/nutritional information.
Assist in collecting supplier documentation such as product information and audits.
Complete other essential job duties as directed by Directors and Program Quality Managers.