Technician Supervisor (Repair Department)

KEH•Smyrna, GA

7d•Onsite

About The Position

We exist to put camera gear in the hands of ordinary people to unlock extraordinary potential. The original camera re-commerce company, KEH has always envisioned a better way to support the passion and profession of photography. Serving the camera community since 1979, KEH has become the largest curated market for field-tested, expert-graded photo and video equipment in the industry. At KEH Camera, we’re passionate about making photography and videography accessible and sustainable by buying and selling pre-owned camera gear. We are the go-to resource for everyone looking for photo or video gear, offering high-quality KEH Certified equipment at great prices while extending the life of gear for a global community of creatives. Why Work at KEH Camera? Be Part of the Fastest Growing Company Driving the Societal Explosion of Images and Video: Join a company that’s not just in the business of gear fueling creativity, empowering photographers and videographers, and shaping the future of images and videos. Whether you have a passion for the craft or the gear or neither, if you have inner passion for something you will find a home here! Collaborate with Visionaries: Work alongside a team of passionate, dedicated individuals who live and breathe KEH and all that it stands is about. At KEH, innovation and growth aren’t just goals, they’re part of our DNA. Your ideas and contributions will be valued from day one. Make a Real Impact: At KEH, you’re more than just an employee; you’re a key player in an exciting, ever-evolving industry, and a part of a special and rapidly growing company. Your work here directly influences an industry, as well as the lives and joys of countless people, and helps shape the future of the photo and video gear marketplace. A Culture of Creativity and Learning: We support your personal and professional growth with continuous learning, training, and career advancement opportunities. Whether you’re a photography enthusiast, a tech expert, or a truly curious person, we’ll help you grow your skills and expertise. The Technician Supervisor is responsible for supervising a team of repair technicians to ensure production targets, backlog health, and quality standards are met. This role focuses on coaching technicians to remain on task, achieve on-target performance, and make sound repair decisions while reinforcing KEH repair values. The Technician Supervisor balances people leadership with hands-on repair support and day-to-day operational execution. Location On-site Smyrna, GA -this is an on-site one

Requirements

Demonstrated camera repair experience
Fundamental camera repair techniques
Comfortable working within the NetSuite system and ability to learn KEH internal systems
Strong coaching, communication, and organizational skills
Ability to articulate expectations and hold others accountable

Responsibilities

Supervise and coach a team of approximately 10 apprentice technicians
Coach technicians to achieve on-target percentage, throughput, and quality expectations
Actively manage and coach backlog flow, aging, and prioritization
Keep technicians on task and aligned with daily repair priorities
Perform hands-on camera and lens repairs as needed to support backlog flow and quality standards
Explain repair decision-making, quality expectations, and efficiency tradeoffs to technicians
Balance hands-on repair work with supervision and training responsibilities
Conduct regular one-on-one check-ins focused on skill development and progression
Ensure proper bench, desk, and tool setup for all direct reports
Enforce and model SS standards across apprentice work areas
Enforce SOPs, safety standards, and KEH repair expectations
Track training progression and readiness for expanded repair responsibilities
Monitor quality trends and address rework or repeat issues through coaching
Use NetSuite tools and other internal KEH systems to support workflow, backlog tracking, and reporting