Technology Business Systems Consultant - ECS Receivables
About The Position
Wells Fargo is seeking a Technology Business Systems Consultant within Payment Operations joining a team responsible for second level technical and operational support to our Receivables Manager tool and other products within Electronic Commerce Services (ECS). This role aligns in our Global Operations team within the Chief Operating Office (COO). Learn more about the career areas and lines of business at wellsfargojobs.com. In this role, you will: Support production environment for Electronic Commerce Services Resolve complex customer issues related to file formatting, data delivery, and payments detail Evaluate moderately complex business problems and provide technical assistance in identifying automated systems and related procedures that are cost effective and meet business requirements Review and evaluate moderately complex technical business problems that can be resolved through internet or intranet-based solutions Present recommendations for resolving business problems Exercise some independent judgment when developing project budgets, project plans, and schedules Provide information about communication between business and technology teams Work with business user groups to provide training, handle questions, observe user needs, and document results
Requirements
- 2+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Nice To Haves
- Experience in technology support roles
- Ability to develop partnerships and collaborate with other business and functional areas
- Knowledge of EDI - Electronic Data Interchange
- Experience with online bill payment processing or lockbox processing (ACH, Wire, etc)
- Knowledge of instant payment processes (Venmo, Zelle, etc)
- Experience supporting Mainframe applications such as Hogan
- Knowledge of file formats (IDOC, JSON, NACHA, HTML, etc)
- Experience in operational support
- Experience in production environments
- Experience with data analysis using SQL Queries
- Experience researching and applying business knowledge to strategic plans
- Critical thinking skills
- Intermediate verbal, written, and interpersonal communication skills
- Ability to work on-site at the posted work location Monday - Friday 10:00am to 7:00pm, requires flexibility to overtime as needed
- Ability to work rotational on-call shifts as needed
Responsibilities
- Support production environment for Electronic Commerce Services
- Resolve complex customer issues related to file formatting, data delivery, and payments detail
- Evaluate moderately complex business problems and provide technical assistance in identifying automated systems and related procedures that are cost effective and meet business requirements
- Review and evaluate moderately complex technical business problems that can be resolved through internet or intranet-based solutions
- Present recommendations for resolving business problems
- Exercise some independent judgment when developing project budgets, project plans, and schedules
- Provide information about communication between business and technology teams
- Work with business user groups to provide training, handle questions, observe user needs, and document results
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
