Technology Depot Specialist

Accordion • Dallas, TX

7d • $60,000 - $65,000 • Hybrid

About The Position

We are the better way to work in finance. As private equity’s value creation partner, we sit at the heart of PE—where sponsors and CFOs meet. Through financial consulting rooted in data, technology, and AI, we help clients drive value—supporting the office of the CFO to drive end-to-end value creation.
If you crave challenging work and are looking to grow, come solve complex issues alongside 1,400+ finance & technology experts in a supportive, collaborative environment.
Backed by premier private equity firms and headquartered in New York with 10 offices around the globe, we are a high-growth, entrepreneurial firm looking for people who want to be part of building something great. Come make your mark.
Role Overview
Reporting to the Director of End User Computing, the Depot Specialist is responsible for the daily operations of Accordion’s hardware depot, managing the lifecycle of company devices including imaging, deployment, retrieval, repair coordination, and decommissioning. This role ensures that all equipment is prepared, tracked, and maintained according to company standards and supports a consistent, secure end-user experience across all endpoints.
This role will ideally be based in our Dallas office and is a hybrid role with the flexibility to work remotely 2 days per week.
This position is not eligible for immigration sponsorship.

Requirements

• 2–4 years of experience in IT depot operations, hardware asset management, or end-user support
• Experience with ManageEngine Endpoint Central and ServiceDesk Plus for inventory tracking and device management
• Working knowledge of macOS, Windows, and Jamf Pro environments
• Strong attention to detail and organizational skills
• Excellent communication and collaboration abilities
• Ability to lift and move computer equipment as needed (up to 40 lbs)
• Proven track record of process adherence and documentation accuracy

Nice To Haves

• Familiarity with imaging automation tools or mobile device management (MDM) solutions
• Experience in hybrid or fully remote hardware logistics
• Knowledge of Information Technology Infrastructure Library (ITIL) or other service management frameworks

Responsibilities

• Manage all depot activities, including receiving, inventory management, imaging, shipping, and returns according to policies set out by the Asset Manager
• Maintain accurate records of hardware assets through ServiceDesk Plus and Endpoint Central
• Prepare and image macOS and Windows devices in alignment with Accordion’s configuration standards
• Partner with the End User Computing (EUC) team to coordinate device replacements, refresh cycles, and onboarding logistics
• Handle device intake for offboarding, including data wiping and returns to stock or disposal
• Support logistics for remote and on-site equipment deployment across Accordion offices
• Assist in troubleshooting hardware issues and coordinating warranty repairs or vendor returns
• Maintain the organization and cleanliness of the physical depot and ensure compliance with security protocols
• Provide timely updates on depot status, inventory levels, and outstanding requests

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed