Technology Implementation Lead Manager - Hybrid

Blue Cross Blue Shield of Arizona•Tampa, FL

1d•Hybrid

About The Position

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions. At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements: Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week Hybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions): must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month Onsite: daily onsite requirement based on the essential functions of the job Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week. This position is hybrid within the state of AZ only. This hybrid work opportunity requires residency, and work to be performed, within the State of Arizona. PURPOSE OF THE JOB Leads and coordinates technology initiatives, which span multiple Agile Stable teams, technology disciplines, and system platform types. Provides support for various definitional portions of the initiative, including managing scope, schedule and cost, business and technology functional as well as system requirements, making sure proper validation takes place prior to and post deployment. Coordinates across multiple teams and disciplines to make sure that all are on track with project requirements, deadlines, and schedule. Contributes to the improvement of the Information Technology team by participating in continuous improvement activities and assists in supporting the adoption of new technology, practices, and processes.

Requirements

Technical and functional program/project management discipline experience.
5 years of experience in a professional environment leveraging computer technology and/or information systems and 2 years in project management
8 years of experience in a professional environment leveraging computer technology and/or information systems including risk management and remediation and 3 years in project management (Levels 3 - 4)
High-School Diploma or GED in general field of study (All Levels).
Proven ability to deliver complex software features iteratively and reliably.
Possess a high degree of technical savvy, with a keen ability to learn new technology quickly and easily.
Collaboration & Teamwork with ability to build relationships.
Experience managing project budgets and reporting.
Using various Program Management Software Tools.
Advanced experience in Microsoft Word, Excel, PowerPoint, Visio and Project.
Excellent oral and written communication skills; Ability to effectively communicate across third parties and technical and business product managers.
Ability to get industry leading solutions to market efficiently and effectively.
Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams.
Communication with multiple levels of leadership.
Effective risk and issue management capabilities.
Exposure to the health care or health insurance industry.
Strong analytical skills to support independent and effective decisions.
Thinking ahead in solutions.
Ability to prioritize tasks and work with multiple priorities, sometimes under limited time constraints.
Perserverance in the face of resistance or setbacks.
Creativity and innovative problem-solving abilities.
Effective interpersonal skills and ability to maintain positive working relationship with others.
Verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
Systems research and analysis.
Ability to write and present business documentation.
Experience working with and managing third parties.
Extensive experience and judgment necessary to plan and accomplish goals.
Knowledge of business requirements development and user acceptance testing.
Ability to maintain confidentiality and privacy.
Analytical knowledge to generate reports based on available data and make decisions based on reported data.
Facilitate and resolve customer requests and inquiries for all levels of management within the Corporation.
Build synergy with a diverse team in an ever changing environment.

Nice To Haves

5 years of experience coordinating and managing projects.
Experience facilitating Agile to deliver technology solutions on time, on budget, and to design.
Bachelor’s Degree in computer science, computer engineering, or other technical discipline (lev 1-2).
Master’s Degree in Business or Information Systems, or demonstrable finance & accounting acumen (lev 3-4).
Agile Practitioner, CSM | Certified Scrum Master or Project Management Professional.
Lean Enterprise / Continuous Improvement Certification.
Six Sigma Green Belt or Black Belt.
Advanced skill in use of office equipment, including copiers, fax machines, scanner and telephones.
Advanced PC proficiency.
Advanced knowledge of Business Objects.
Advanced knowledge of Java and .NET/Microsoft Applications and Suites, Windows Server, and Microsoft SQL databases.
Advanced knowledge of Cloud Platforms such as, IaaS, PaaS and Amazon Web Services AWS | Amazon Managed Service AMS.
Demonstrated experience in Agile development, application design, software development, and testing.
Strong understanding of SAFe or iterative development processes, including quality and testing practices.
Intermediate knowledge of BCBSAZ applications.
Impeccable project management skills. (Self starter, ability to motivate Team Members, works well under pressure)
Solid technical ability and problem solving skills.
Knowledge of internal departments and operations.
Strong technical documentation skills and a strong ability to translate technical concepts so that they are easily understood by technical as we as business audience.
Mentor team members and peers.

Responsibilities

Plan, direct, and coordinate activities to ensure goals and objectives are accomplished within prescribed timeframes and funding parameters.
Apply sound project management principles and demonstrate solid time management skills.
Provide support to teams using a "servant leader" style and demonstrate value-add principles
Track and manage projects using Gantt charts, risk registers, and other tracking / communication tools.
Create and deliver presentations to multiple levels of leadership.
Produces clear & accurate gate & governance documentation for any projects assigned.
Take projects from initial conception to final implementation.
Define and document project scope, objectives, detailed project plans, schedules, resource plans, and or status reports.
Confer with project staff to outline work plans and to assign duties, responsibilities, and scope of authority.
Provide tactical and strategic input on overall planning and systems-related projects.
May manage the efforts of sub-contractors and their workforce.
Produces and keeps updated project artifacts like MS Project schedules in order to drive accurate, automated dash boarding.
Contribute to the further development & maturity of Information Technology processes, tools, and methodology through innovation and continuous improvement.
Provide input for team member performance reviews.
Oversee development and implementation of Information Technology practices and policies.
Assist management in production support and project resource planning.
Infuse projects with continuous improvement
Evaluate high-level project information and assess project components to forecast work effort required.
Ensure Service Level Agreements between department and operational or technical areas are met.
Provide peer-level review and mentoring to levels 1 and 2.
Lead, instruct, direct and check the work of other team members.
Lead identification, design and implementation of improvements for the efficient and effective performance of the department.
Assist Manager in the day-to-day operations of the department, as needed.
Develop staff, including the development and maintenance of training materials for new and existing staff, establishing performance goals and regular follow-up with staff.
Develop, improve and maintain an effective onboarding strategy for new Infrastructure Implementation Managers and coordinators.
Participate in corporate quality and data governance programs
Perform all other duties as assigned.