Technology Infrastructure and Operations Manager
About The Position
The Technology Infrastructure & Operations Manager is responsible for leading and integrating enterprise infrastructure services and end-user support operations across the organization. This role provides strategic and operational leadership over Server Infrastructure and Service Desk teams. This leader ensures the reliability, security, scalability, and performance of the organization’s technology environment while delivering a high-quality end-user experience. The role requires a hands-on leader who can balance operational execution, team development, risk management, and continuous improvement in a regulated, service-oriented environment.
Requirements
- Bachelor’s degree in computer science or cybersecurity; or equivalent combination of education and experience.
- More than 8 years Experience with Zero Trust architectures and cloudânative application design.
- 5–8 years Supervisory / Management Experience
- Familiarity with banking compliance frameworks such as GLBA, FFIEC, PCI DSS, and SOX.
- Strong experience with: Windows Server environments Virtualization platforms (e.g., VMware or HyperâV) Active Directory / Entra ID Cloud platform experience (AWS or Azure) Backup and disaster recovery systems Enterprise endpoint management Managing Service Desk operations and service delivery metrics
- Strong knowledge of cybersecurity fundamentals and regulatory compliance environments.
- Proven ability to manage competing priorities and operational risk.
Nice To Haves
- Licenses / Certifications (preferred): ITIL Azure or AWS Architect Certifications VMware VCP CISM
- Experience in financial services or other regulated industries.
- Experience leading infrastructure modernization initiatives.
- Proven: Strategic Thinking with Operational Discipline Executive Communication & Reporting MultiâSite Team Leadership Service Delivery Excellence Risk & Compliance Awareness Continuous Improvement Mindset
Responsibilities
- Implement automation and process improvements to increase efficiency and reduce manual effort.
- Partner with cybersecurity leadership to maintain a strong security posture and compliance alignment.
- Oversee enterprise server infrastructure, including virtual environments, storage, backup, disaster recovery, and onâpremises/cloud platforms.
- Develop and test business continuity and disaster recovery strategies.
- Establish and monitor SLAs, KPIs, and customer satisfaction metrics.
- Drive service excellence, standardization, and ITILâaligned best practices.
- Directly manage team members across infrastructure and support functions.
- Provide leadership across two physical locations (Roseville and Chico).
- Coach, mentor, and develop team members; establish succession planning.
- Drive accountability, performance management, and professional growth.
- Foster a collaborative, serviceâoriented culture across teams.
- Partner with cybersecurity leadership to maintain a strong security posture and compliance alignment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
