Technology Operations Analyst- Military Spouse Homefront Heroes Hiring Program (HHH)
About The Position
About this role: Wells Fargo has committed to hire military spouses/domestic partners of actively serving military personnel and is seeking a Technology Operations Analyst . This position provides advanced operational support for enterprise distributed computing platforms, supporting both virtual and physical environments. The Tech Operations Analyst resolves moderately to highly complex system issues, supports production stability, and serves as a Tier 1–2 resource within a 24x7 operations environment. The role requires strong technical judgment, the ability to work with minimal supervision, and effective collaboration across infrastructure teams. The Homefront Heroes Hiring (HHH) Program is designed to attract and hire spouses and domestic partners of actively serving military personnel to career opportunities through a military spouse-specific virtual hiring event and onboarding program. The HHH Program is a direct hire program for talented individuals seeking careers in Consumer Lending, Consumer Small Business Banking, Human Resources, Technology, and Wealth Investment Management. Learn more about our program: HHH Program In this role, you will: Act as a Tier 1-2 support resource, diagnosing and resolving complex incidents impacting system availability and user functionality. Perform alert, incident, and problem management, including root cause analysis and break/fix remediation. Support and execute change events, including implementation, validation, and post change verification in accordance with operational standards. Escalate issues appropriately while maintaining ownership through resolution. Collaborate with engineering, platform, and operations teams to support service reliability and continuous improvement. Create and maintain operational documentation, runbooks, and knowledge articles. Provide advanced operational support for enterprise platforms, including: Windows Server UNIX systems (AIX, Solaris, HP UX) Linux systems (Red Hat Enterprise Linux, SUSE) Virtualized environments (VMware) Distributed storage technologies , including SAN and NAS
Requirements
- 2+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Nice To Haves
- 2+ years of experience supporting enterprise operating systems , including UNIX/Linux (RHEL or Solaris) and Windows Server.
- 2+ years of experience supporting enterprise server hardware , including Dell, HP, and IBM platforms.
- 2+ years of experience supporting virtualized environments (VMware).
- Proven ability to troubleshoot and resolve complex system issues with limited supervision.
- Strong analytical, documentation, and problem-solving skills.
- Effective verbal and written communication skills.
- Experience using ServiceNow or similar enterprise incident/problem management tools.
- Experience supporting both UNIX and Windows environments , with stronger depth in UNIX .
- Working knowledge of shell scripting ( KornShell , Bash, or sh).
- Experience supporting SAN and NAS storage technologies.
- Familiarity with private or hybrid cloud platforms (e.g., Azure or Google Cloud Platform).
- CompTIA A+ Certification
Responsibilities
- Act as a Tier 1-2 support resource, diagnosing and resolving complex incidents impacting system availability and user functionality.
- Perform alert, incident, and problem management, including root cause analysis and break/fix remediation.
- Support and execute change events, including implementation, validation, and post change verification in accordance with operational standards.
- Escalate issues appropriately while maintaining ownership through resolution.
- Collaborate with engineering, platform, and operations teams to support service reliability and continuous improvement.
- Create and maintain operational documentation, runbooks, and knowledge articles.
- Provide advanced operational support for enterprise platforms, including: Windows Server UNIX systems (AIX, Solaris, HP UX) Linux systems (Red Hat Enterprise Linux, SUSE) Virtualized environments (VMware) Distributed storage technologies , including SAN and NAS
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
