Technology Services Officer for Enterprise Apps

City of Charlotte•Charlotte, NC

21d

About The Position

The Technology Services Officer (TSO) – Enterprise Applications provides management oversight, technology strategy and operational performance for enterprise applications as part of the Innovation & Technology Department. Responsibilities include consulting with client departmental leadership to understand and achieve strategic business objectives, ensuring alignment of technology initiatives with approved strategies and standards, managing budgets, developing, and adhering to technology governance, and participating in or overseeing the procurement of application technology in accordance with City requirements.

Requirements

Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, or a related field and nine (9)+ years of experience in all facets of information technology support and strategic planning, including prior supervisory experience as well as knowledge of budget development and administration or any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities.
In-depth understanding of business strategy and ability to interact effectively with senior business managers and C-level executives
Functional knowledge of project management methodologies such as PMI, Agile, Scrum, etc.
Ability to conduct complex systems analysis and translate requirements into business solutions
Knowledge of Cloud Computing and SaaS implementations
Experience implementing and managing enterprise class systems
Ability to work within design teams and mentor IT colleagues
Excellent written and verbal communication skills and high level of personal integrity
Understand and interact with related disciplines through committees to ensure the consistent application of policies and standards across all technology projects, systems and services
Maintain project budget and report monthly program cost status dashboards at project, Key Stakeholders, and Executive Steering Committee levels.
Ability to partner with business stakeholders across the organization
Innovative thinking and leadership with an ability to lead and motivate cross-functional, interdisciplinary teams in a One Team culture
Assist with the overall business technology planning, providing a current knowledge and future
Project management and business analysis methodologies, and service delivery
Principles and practices of employee supervision
Generally accepted public sector budget control methods, policies, and procedures
Principles and practices of vendor and contract management
Business and departmental objectives
Experience with contract and vendor negotiations and management including managed services
Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
Performing a variety of duties, often changing from one task to another of a different nature
Strategic and critical thinking
Meet schedules and deadlines of the work
Understand and carry out oral and written directions
Accurately organize and maintain paper documents and electronic files
Maintain the confidentiality of information and professional boundaries
Communicate effectively, both orally and in writing
Establish program goals and objectives that support the organization’s strategic plan
Plan, implement and evaluate programs
Direct and organize program activities

Responsibilities

Develops IT strategy and business plans for enterprise applications to align and support citywide and department-specific business objectives
Responsibility for large-scale, complex projects delivering system conversion, enhancement and upgrade deliverables involving ERP vendor SaaS solutions
Develops plans for applications platform evolution, upgrade and/or enhancement, operations, and maintenance
Identifies changes and trends in application platforms, and interprets their meaning to business stakeholders
Drives innovation and strategic solutions by providing value propositions to business stakeholders
Sponsors strategic technology projects
Reviews and approves project scope, schedule, budget, and quality metrics
Establishes service level agreements and metrics
Functions as business partner
Builds business relationships with stakeholder representatives and frequently interacts with business stakeholders to discuss technology services and assess customer satisfaction
Leads one or more application organization(s), which may include enterprise resource planning (ERP), data management, and other enterprise applications
Accomplishes business results by aligning technical staff goals to business plan objectives
Manage compilation of schedule, status, and metric updates at project and team levels; report appropriately to all levels of governance including executive.