Technology Site Support Lead

West Pharmaceutical Services•Greenfield, IN

1d•Onsite

About The Position

This is an onsite position requiring the team member to be onsite 5 days a week. No relocation is provided for this opportunity. At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future? There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families. We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts. West is expanding in Indiana with a cutting-edge manufacturing facility designed to drive innovation, quality, and operational excellence. We’re seeking forward-thinking professionals who excel in fast-paced settings, lead with integrity, and value teamwork and continuous improvement. If you’re energized by building something new, fostering collaboration, and driving impact in a purpose-driven industry, this is your opportunity to help shape the future of West and accelerate our mission to improve patient lives globally.Job SummaryWorking closely with the regional and global Digital and Transformation team, the role of the site services team is responsible for developing and efficiently operating all aspects of the site's infrastructure and End User devices in line with corporate guidelines and procedures. Performs duties in line with best Digital and Transformation practices and applicable regulatory requirements (i.e. cGMP, Computer System Validation, 21 CFR part 11 compliance). Leading the site's workload distribution and coordinating with other teams and local management. This role will support the start up of a new manufacturing facility and will have the opportunity to set standards and drive culture at the site.Essential Duties and Responsibilities Provide support for IT systems and End-Users in the facility, including, but not limited to: Shop Floor Systems (SFS), Manufacturing Execution Systems (MES), Enterprise resource planning (ERP), Virtual and Physical servers, LAN/WAN equipment, desktop computers and laptops, communication, and collaboration systems Problem determination and resolution through existing procedures but also identifying new ways to resolve unexpected problems Subject Matter Expert for local site support on all major and more complex Digital and Transformation technologies Driving and coordinating IT security for local site with support from corporate Subject Matter Expert Collaborate with the regional and global Digital and Transformation organization to maintain the service catalogue and Service level agreements in alignment with global / regional and site-specific IT services Participate in local, regional, and global Digital and Transformation projects, coordinate roll-out of same on local site level and leading local Digital and Transformation projects Performs other duties as assigned based on business needs/ Utilize and leverage Service Management tools for tracking of workloads Professional attitude in maintaining a clean, orderly and safe work area Exemplary behavior in IT security related topics Participate in “on-call” support rotation Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct Compliance to all local site Environmental, Health and Safety regulations Compliance to all local site company policies, procedures and corporate policies Other duties as assigned Additional ResponsibilitiesAs an early member of our newest West site, you will thrive if you can: Bring a positive, can-do attitude every day as we build and grow together. Contribute to ramping up a state-of-the-art manufacturing facility from the ground up. Embrace change and innovation as we launch new operations at record speed. Work hard, stay flexible, and support your teammates to achieve shared goals. Take pride in producing high-quality products that improve patient lives worldwide. Live West’s core values of integrity, teamwork, and accountability in everything you do. Be part of a culture that celebrates learning, problem-solving, and continuous improvement. Show initiative and ownership while helping shape a safe, efficient, and high-performing workplace. Grow your career and skillset in a dynamic, innovative environment where your contributions truly matter. Work independently and take initiative in areas that may not be formally assigned to you. Thrive in ambiguity and see change as an opportunity rather than a challenge. Work in an evolving fast-paced environment where priorities shift, and new opportunities emerge regularly.

Requirements

Bachelor's Degree in Computer Science or equivalent experience required
5+ years of experience within IT support and / or IT operations, ideally in regulatory manufacturing environment required
Excellent interpersonal skills and communication skills
Strong service orientation
Open to change and prepared to drive change
Ability to work on own initiative and to meet strict deadlines
Strong project management and coordination skills
Experiences in collaboration within international teams
Required Language: English
Has advanced and specialized expertise, typically developed through a combination of job-related training and considerable on-the-job experience
Completes assignments and facilitates the work activities of others; may coordinate work beyond own area
Proposes improvements to processes
Acts as a lead, coordinating the work of others – but is not a supervisor
Works autonomously within established procedures and practices
Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
Support and contribute in Lean Sigma programs and activities towards delivery of the set target
Able to comply with the company’s safety policy at all times
Able to comply with the company’s quality policy at all times
Desktop support incl. MS Office Suite; MS Windows Server administration; Network technologies/protocols and administration; Microsoft Active Directory

Nice To Haves

Information Technology Infrastructure Library (ITIL) Foundation Certification preferred

Responsibilities

Provide support for IT systems and End-Users in the facility, including, but not limited to: Shop Floor Systems (SFS), Manufacturing Execution Systems (MES), Enterprise resource planning (ERP), Virtual and Physical servers, LAN/WAN equipment, desktop computers and laptops, communication, and collaboration systems
Problem determination and resolution through existing procedures but also identifying new ways to resolve unexpected problems
Subject Matter Expert for local site support on all major and more complex Digital and Transformation technologies
Driving and coordinating IT security for local site with support from corporate Subject Matter Expert
Collaborate with the regional and global Digital and Transformation organization to maintain the service catalogue and Service level agreements in alignment with global / regional and site-specific IT services
Participate in local, regional, and global Digital and Transformation projects, coordinate roll-out of same on local site level and leading local Digital and Transformation projects
Performs other duties as assigned based on business needs/ Utilize and leverage Service Management tools for tracking of workloads
Professional attitude in maintaining a clean, orderly and safe work area
Exemplary behavior in IT security related topics
Participate in “on-call” support rotation
Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules
Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct
Compliance to all local site Environmental, Health and Safety regulations
Compliance to all local site company policies, procedures and corporate policies
Other duties as assigned