Technology Solutions Advisor - Collaboration

CDW

5d • $48,000 - $60,000

About The Position

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. Job Summary Acting as the first point of contact for solutions and transition of opportunities to proper resources, the Technology Solutions Advisor strongly aligns with sales teams to drive solutions growth objectives. The Advisor possesses technical expertise with advanced level knowledge within their discipline - including Collaboration, Unified Communications (UCaaS), and Contact Center (CCaaS) solutions - and intermediate knowledge across all disciplines. The Advisor develops and maintains strategic relationships with Account Managers and Technology Solutions Specialists and is seen as a trusted partner to grow business.

Requirements

• Associate’s degree plus minimum 3 year's sales experience.
• Proven success and experience selling technologies solutions and services.
• Knowledge and proven success of engaging and working with sales teams.
• Ability to execute territory goals and metrics
• Ability to adapt and change to the business needs of the practice and team coverage model.
• Strong oral and written communication skills.
• Ability to think creatively and come up with proactive ideas that will increase sales.
• Strong passion for learning and teaching others.
• Strong problem-solving skills.
• Motivated and self-starting.
• Must be able to communicate effectively and in a constructive manner with management, peers and coworkers.

Nice To Haves

• Proven success and experience selling technologies solutions and services to small business, a plus.
• Bachelor’s Degree, a plus
• Technical Accreditations and/or Certifications, a plus

Responsibilities

• Serve as a subject matter advisor for Collaboration, UCaaS, and CCaaS solutions, including voice, video, messaging, meetings, contact center, and omnichannel customer engagement platforms.
• Discover and align customer business needs to collaboration and communications use cases such as hybrid work, remote workforce enablement, contact center modernization, and customer experience transformation.
• Maintains advanced knowledge of solutions within discipline.
• Discover, Qualify, Recommend, Compare/Contrast products and solutions within discipline.
• Explains features, benefits and technical specifications of primary, secondary, emerging and complementary solutions and services.
• Maintains Intermediate level knowledge on all other TS disciplines.
• Reviews cloud and on-premises options in the solutions practice.
• Contributes to the sales team’s knowledge base and readily shares information with other Advisors and Account Managers.
• Attends mandatory partner and specialist training
• Attain role level certifications both within their focused and adjacent disciplines.
• Engage with customers to uncover their business needs and relevant solutions.
• Discuss solutions at a conceptual level with customers and potential customers.
• Explain the solutions’ features and benefits.
• Through discovery with customers, uncovers related solutions beyond the original scope.
• Explores additional solutions opportunities through services agreements including hosted, managed, and cloud.
• Participate in CDW events on business-focused technology solution presentations for customers and prospects delivered via web-based tools (e.g., WebEx, Microsoft Teams, and Zoom).
• Provides Account Managers with best practices and guidance on how to most effectively uncover and communicate solutions and services opportunities.
• Counsels Account Managers on competitive landscape
• Explains features, benefits, and technical specifications of advanced products and solutions within discipline.
• Explains conceptually how technologies are installed and implemented for customers.
• Provides timely technology solutions expertise while helping sellers navigate the sales process.
• Responds to requests from customers and Account Managers.
• Follows up and responds to questions regarding registrations, pending deals, and escalation needs.
• Registers and manages customer proposals in partner registration systems.
• Reviews quotes and orders for accuracy.

Benefits

• Benefits overview: https://cdw.benefit-info.com/

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree