Technology Support Analyst
About The Position
This position will report to the Hub Lead. This position provides service-oriented technical support and/or training to UNC School of Medicine faculty, staff, and students for a variety of hardware, software, operating systems, and networks. Principal duties require substantial knowledge, technical aptitude, and analytical skills in diagnosing and resolving customer problems both over the phone and in person. As an escalation point of contact for Technicians, the Technology Support Analyst will participate in efforts to collaborate with School of Medicine IT colleagues and external technical support groups. Escalation to higher-level Technical Support Analyst/Specialist may also be necessary. Duties also include identifying technical trends and participating in technical projects. Candidate must have excellent customer service skills and work well independently and in a team environment. The incumbent provides support to further and achieve the goals and priorities established by the leadership of the School of Medicine.
Requirements
- substantial knowledge
- technical aptitude
- analytical skills in diagnosing and resolving customer problems both over the phone and in person
- excellent customer service skills
- work well independently and in a team environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
