Technology Support Engineer

JPMorgan Chase & Co. • Chicago, IL

3d

About The Position

Propel operational success with your expertise in technology support and a
commitment to continuous improvement. 

As a Technology Support III team member in Commercial and Investment Bank, you
will ensure the operational stability, availability, and performance of our
production application flows. We seek a motivated, highly dedicated, and
articulate Engineer to safeguard and optimize live production for high‑volume,
high‑frequency money movement application suites. You will diagnose and resolve
complex issues across multiple interfaces and upstream/downstream checkpoints, ensuring end‑to‑end reliability and client‑visible SLA adherence. The role
demands clear communication under pressure, rigorous situational analysis, and
disciplined execution that protects operational outcomes and reputational risk.
Encourage a culture of continuous improvement as you troubleshoot, maintain,
identify, escalate, and resolve production service interruptions for all
internally and externally developed systems, leading to a seamless user
experience.

Requirements

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• U.S. Citizen or Legal Permanent Resident having lived in the U. S. continuously for the past 7 years
• Working knowledge of development toolset to design, develop, test, deploy, maintain, and improve software
• Kubernetes, Kafka, Linux, and Wintel deployment and operational skills
• Continuous improvement mindset: automation, documentation, and SLA discipline
• End-to-end monitoring: metrics, logs, traces (Prometheus, Grafana, ELK/Splunk, OpenTelemetry, AppDynamics/Dynatrace).
• Proactive troubleshooting: anomaly detection, synthetic checks, canary releases, health endpoints; root cause analysis with clear corrective/preventive actions (CAPA).
• Strong SQL (MS SQL, Oracle) and NoSQL (MongoDB); data analysis for RCA and tuning

Nice To Haves

• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud

Responsibilities

• Work collaboratively in teams and develop meaningful relationships to achieve common goals
• Monitor using tools such as: Geneos, Splunk, Grafana, App Dynamics, and/or Dynatrace is a must
• Provide production support in high‑volume, high‑frequency payments environments
• Manage incident Management, command, situational analysis, escalation, and rapid mitigation
• Communicate clearly and concisely with stakeholders and senior management 
• Plan ownership, retrospectives, and problem‑management cadences  
• Working in shift environment of any 8‑hour period within a 24/5 (08:00–17:00, 15:00–00:00, 23:00–08:00).
• Participate in weekend rotation on-call as required
• Participate in planned events, retrospectives, and problem‑management sessions is expected.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed