Technology Support III

JPMorgan Chase & Co. • Houston, TX

21h

About The Position

Propel operational success with your expertise in technology support and a
commitment to continuous improvement.

As a Technology Support III team member in Corporate Technology, you will ensure
the operational stability, availability, and performance of our production
application flows. Encourage a culture of continuous improvement as you
troubleshoot, maintain, identify, escalate, and resolve production service
interruptions for all internally and externally developed systems, leading to a
seamless user experience.

Requirements

• Formal training or certification on software engineering concepts and 3+ years applied experience
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Experience developing and supporting applications built on Python, or Java.
• Experience with relational databases and ability to write complex SQL queries
• Experience working with UNIX/Linux platforms
• Proficiency with incident and problem management best practices including resource coordination, stakeholder communication, root cause analysis, and incident post mortems
• Expertise in ServiceNow with proven experience in supporting transformational and migration activities, including functional QA and UAT testing of ServiceNow.

Nice To Haves

• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud

Responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Monitors trading application stack and critical batch processing to ensure operational stability

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
• Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed