Technology Support Lead - Client Resiliency

JPMorgan Chase & Co.•Tampa, FL

23d

About The Position

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead in Corporate Investment Bank, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Requirements

5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Solid technical background with hands on experience in digital technologies
Excellent verbal and written communication skills required for client and partner conversations
Strong analytical and problem-solving skills to assist in troubleshooting
Ability to translate technical aspects to non-technical audiences
Strong follow up skills for tracking and remediation of identified actions with a solution focus

Nice To Haves

Experience with Grafana, Geneos and Splunk and the data analysis of the outputs
Knowledge of the Payment process rails such as Real Time Payments, Automated Clearing House, Payment FX processing, Wires, Push to Card, eWallet, and JPM Coin
Intermediate knowledge and use of PowerPoint for client facing presentations

Responsibilities

Regularly provides technical guidance and direction to support the business and its technical teams
Provide technical support for customers post-sales processes and provide developers with customers’ feedback
Report on multiple product performances using service level agreements as basis
Analyze customers’ needs and suggest upgrades or additional features to meet their requirements
Liaise with the sales department and product teams to ensure new products and current concerns are being addressed
Serves as a function-wide subject matter expert in one or more areas of focus
Influences peers and project decision-makers to consider the use and application of leading-edge technologies
Adds to the team culture of diversity, opportunity, inclusion, and respect

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility.
These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

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