Technology Support Specialist

Archdiocese of Detroit • Detroit, MI

1d • Onsite

About The Position

The Technology Support Specialist provides high-visibility, face-to-face technical support for the organization’s end users. Acting as the "on-the-ground" face of the IT department, this role is responsible for the full lifecycle of the user experience—from hardware deployment and account provisioning to complex troubleshooting of Microsoft 365 environments and security protocols. This position requires a blend of technical agility and exceptional interpersonal skills to resolve issues in real-time within a professional office environment.

Requirements

• Experience: 3+ years in a Deskside Support, Proximity Support, or Tier II Helpdesk role.
• Technical Proficiency: Solid understanding and technical knowledge of Windows and M365 as it relates to end-user setup and support. Experience with Active Directory/Entra ID and account management. Familiarity with endpoint security tools (Antivirus, EDR, and VPNs).
• Soft Skills: Proven ability to explain complex technical concepts to non-technical staff with patience and clarity.
• Time Management: Ability to manage a queue of tickets while simultaneously handling "walk-up" requests and scheduled hardware refreshes.
• Education: Bachelor’s degree in IT, Computer Science, or equivalent professional experience.
• Must agree, upon acceptance of an offer of employment with the Archdiocese of Detroit, not to engage in, nor endorse, any actions or beliefs contrary to the teaching and standards of the Roman Catholic faith and morality.
• Must demonstrate understanding, respect, and support for Catholic Church teaching, mission, and values.
• Must maintain strict confidentiality regarding any archdiocesan information gained within the Archdiocese of Detroit.
• Must have a valid driver’s license and a safe driving record.
• After hours support when required.

Nice To Haves

• Understanding of diocesan operations and parish environments preferred
• Certifications: CompTIA A+, Network+, or Microsoft 365 Certified: Endpoint Administrator Associate preferred.
• Knowledge of the Roman Catholic faith, its institutions, policies, and practices is a plus.

Responsibilities

• Serve as the primary point of contact for technical support requests from parishes and schools.
• On-Site Technical Resolution: Provide expert, face-to-face troubleshooting for hardware (laptops, peripherals, AV equipment) and software issues that cannot be resolved remotely.
• Identity & Access Management: Manage user accounts, password resets, and MFA configurations, ensuring secure and seamless access to organizational resources.
• Endpoint Management: Maintain and secure workstations using antivirus deployments, OS patching, and disk encryption.
• Microsoft 365 Mastery: Serve as the subject matter expert for the M365 suite, including SharePoint, Teams, and OneDrive, assisting users with complex workflows.
• IT Asset Lifecycle Management: Manage hardware lifecycle from provisioning and imaging to deployment, maintenance, and secure decommissioning; assist to maintain an accurate real-time inventory of all physical assets (laptops, mobile devices, peripherals) and software.
• User Provisioning & Deprovisioning (Onboarding/Offboarding): Execute the technical end-to-end delivery of the employee IT lifecycle, including hardware configuration, account creation in Entra ID/Active Directory, and personalized day-one orientations, as well as the rapid revocation of access and physical recovery of assets during departures to maintain organizational security.
• Knowledge Leadership: Maintain a comprehensive knowledge base; draft "Quick Start" guides for users and technical documentation for the internal team.
• Infrastructure Support: Assist the Network and Server teams with physical tasks, such as racking equipment or testing local connectivity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level