Technology Support Specialist
About The Position
Step into the role of Technology Support Specialist at JPMorgan Chase, where your expertise ensures a seamless technology experience within the Corporate - Data Center Services team. As a Technology Support Specialist at JPMorgan Chase in Corporate -Data Center Services team, you are a key part of a team that leverages best practices to support day-to-day technology activities. In this dynamic cultural environment, you play a vital role in supporting day-to-day technology operations by leveraging best practices. Your commitment to efficiency, continuous improvement, and exceptional customer service drives the team’s success and upholds the highest standards of service delivery.
Requirements
- Up to 6 months of experience in problem-solving and delivering first contact end-user support to help resolve issues in real-time, including hardware, software, and network support
- Exposure to support communication and resolution tools such as live chat, incident/service request management, and runbooks to help solve system issues
- Baseline knowledge of typical technology operational issues
- Ability to balance tasks while documenting outcomes
Nice To Haves
- Familiarity with troubleshooting techniques for hardware, software, and technology systems
- Capability to document issues, procedures, and root cause analysis
Responsibilities
- Provide basic first-line support for hardware, software, and technology issues through live chat and service requests, adhering to established processes and procedures
- Utilize established problem-solving techniques and diagnostic tools to systematically identify, analyze, and resolve technical issues, ensuring minimal downtime and optimal system functionality
- Apply emerging knowledge of hardware components, networking concepts, and operational management to support and maintain technology systems
- Contribute to the improvement of processes and procedures by identifying optimization areas and providing feedback on potential solutions
Benefits
- We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
- Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
- We also offer a range of benefits and programs to meet employee needs, based on eligibility.
- These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
