Technology Support Technician
About The Position
This position will report to the Hub Lead. Provide service-oriented technical support and/or training to UNC School of Medicine faculty, staff, and students for a variety of hardware, software, operating systems and networks. Principal duties require working knowledge, technical aptitude and analytical skills in diagnosing and resolving customer problems either over the phone, via remote support tools, or in person. Complex troubleshooting will be performed in collaboration with internal and external technical support groups. Escalation to a Technical Support Analyst/Specialist may also be necessary. Duties also include documenting work completed and contributing to technical projects. Provide support to further and achieve the goals and priorities established by the leadership of the School of Medicine. Candidate must have excellent customer service skills and work well in a team environment.
Requirements
- Working knowledge of hardware, software, operating systems and networks.
- Technical aptitude
- Analytical skills
- Excellent customer service skills
- Ability to work well in a team environment.
Responsibilities
- Diagnosing and resolving customer problems over the phone, via remote support tools, or in person.
- Complex troubleshooting in collaboration with internal and external technical support groups.
- Documenting work completed
- Contributing to technical projects.
- Provide support to further and achieve the goals and priorities established by the leadership of the School of Medicine.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
