Technology Systems Specialist
About The Position
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. Build and maintain trust in Sanford being an industry leader in service and technology, while utilizing communication, training and problem-solving skills to meet the technology needs of our guests and employees. Requires general networking, unified communications, and technology systems support and knowledge of commonly used concepts, practices and procedures within the technology field. Approach customers with knowledge, empathy, tech-savviness and happiness that provides an experience second to none. Duties to include: consistent interaction with our customers (team members, patients, families and other guests of Sanford, troubleshoot company owned and personal devices, replace company owned devices when necessary, and help customers with best practices and productivity tips. Must have a passion for providing excellent customer service that goes above and beyond expectations of their audience. Ability to communicate across all generations, functions, settings, regions, and levels within the organization to meet the needs of customers. Position requires on-site support in multiple clinical and non-clinical departments and facilities including patient rooms, emergency department, and other patient care areas. Technical knowledge includes support of technology devices or software packages that are unique to an individual or a department's needs, while also maintaining Sanford technology standards. Must learn and maintain specific hardware/software knowledge. Extensive working knowledge in the configuration and maintenance of personal computers and related operating systems and applications. Ability to work with multiple departments and facilities in providing necessary support and installation and troubleshooting of hardware and software standards. Must possess strong problem solving and excellent communication skills. Must be knowledgeable and proficient in the latest mobile and end-user computing technologies. Ability to train and educate customers. Build lasting relationships with customers, and understand their situations, needs, work styles, challenges and satisfiers. Ability to diffuse stressful situations. Must have a motivation to learn, an aptitude for acquiring new skills, & be personally accountable.
Requirements
- Associate's degree required, in lieu of education, leadership may consider 3 years of applicable experience in customer service and technology.
- 2 years experience in technical support or customer service preferred.
- Valid Driver’s License required.
- Must maintain a good driving record.
- Requires general networking, unified communications, and technology systems support and knowledge of commonly used concepts, practices and procedures within the technology field.
- Must learn and maintain specific hardware/software knowledge.
- Extensive working knowledge in the configuration and maintenance of personal computers and related operating systems and applications.
- Must possess strong problem solving and excellent communication skills.
- Must be knowledgeable and proficient in the latest mobile and end-user computing technologies.
- Must have a motivation to learn, an aptitude for acquiring new skills, & be personally accountable.
Responsibilities
- consistent interaction with our customers (team members, patients, families and other guests of Sanford
- troubleshoot company owned and personal devices
- replace company owned devices when necessary
- help customers with best practices and productivity tips
- providing necessary support and installation and troubleshooting of hardware and software standards
- train and educate customers
- Build lasting relationships with customers, and understand their situations, needs, work styles, challenges and satisfiers
- Ability to diffuse stressful situations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
