Part-time Technology Trainer for Older Adults- Bilingual

The Consortium•Rockville, MD

About The Position

This part-time position is a unique opportunity for a passionate individual to work with OATS to empower older adults by helping them thrive in the digital world and harness technology to achieve their personal goals. Trainers are the face of OATS to older adults; in addition to delivering OATS curriculum and offering technology support, trainers serve as “brand ambassadors” and are responsible for communicating the OATS culture of excellence, curiosity, and attitude. Trainers teach OATS’ curriculum using books and online resources specifically designed for older adults. In person classes typically meet twice a week for ten weeks. Virtual programs are primarily one-off sessions focused around particular technology topics. Trainer schedules will vary each quarter. Trainers guide participants in sending emails, exploring their interests online, connecting with family and friends on social media, banking online, starting small businesses, and much more. Our trainers are also fundamental in creating a community of support among participants. This position requires solid proficiency in common software applications and devices, but more important is a dedication to teaching and the ability to effectively communicate the relevance of technology to seniors’ lives. A successful candidate will possess a high degree of patience, creativity, dependability, and problem-solving ability, along with a sense of humor and a strong commitment to social change.

Requirements

Excellent speaking and communication skills
Ability to communicate technical information clearly in English, English and Mandarin OR English and Spanish
Experience teaching teenagers, adults, and/or seniors, preferable
Proficiency with Windows computers, iOS, popular social media sites, and other common technologies/devices
Comfortable traveling to various senior/community centers as needed, when/if safe to do so
Ability to work independently and as part of a training team
Superior time-management skills
Flexibility, patience, and a sense of humor
Minimum of 1 year experience in a professional work setting

Responsibilities

Teaching technology courses in person using the OATS curriculum and approach
Creating a comfortable and supportive learning environment
Offering personalized support to callers on the Senior Planet hotlines
Making outbound calls to Senior Planet members
Maintaining professionalism at all times
Representing and promoting Senior Planet culture and opportunities to course participants
Engaging in regular communication with OATS staff, including feedback on site issues, curriculum, etc.
Coordinating with site staff, including site visits, graduations, etc.
Submitting paperwork in a timely manner
Collecting surveys and evaluations
Entering data into Salesforce database
Participating in trainer meetings and other training events
Recruiting participants, as needed
Participating in special projects, as needed (ex. outreach, curriculum, etc.)
Supervising volunteers who assist classes, as needed