Telecom Manager/Cisco Webex Administrator

Rotech Healthcare Inc.•Orlando, FL

About The Position

We are seeking a dedicated Telecom Manager / Cisco Webex Administrator for our Information Systems Technology department. The Telecom Manager / Cisco Webex Administrator provides operational and administrative support for a hosted Cisco Webex Calling and Webex Contact Center environment. This role focuses on call center workflows, user provisioning, and day-to-day system operations to ensure reliable voice and contact center services across distributed teams.

Requirements

Bachelor’s degree in information technology or related field (or equivalent experience)
Two years of experience supporting Cisco Webex in a hosted/cloud environment
Advanced understanding of call center operations and Webex Control Hub
Strong knowledge of VoIP protocols and network fundamentals
Expert troubleshooting and communication skills
Experience integrating Webex and Salesforce platforms
Knowledge of API based automation and workflow orchestration tools
Familiarity with SSO, Active Directory, and identity management in cloud environments

Nice To Haves

Cisco certifications (e.g., Webex Contact Center Specialist, CCNA/CCNP) are a plus but not required.
Exposure to AI powered call analytics, chatbots, or virtual agents is a plus.
Knowledge of Nice InContact

Responsibilities

Provide operational support for Cisco Webex Calling and Webex Contact Center in a cloud-based environment
Configure and maintain call flows, IVRs, auto attendants, and call queues
Set up and troubleshoot call center workflows and routing logic
Monitor system health and call quality using Webex Control Hub; escalate issues as needed
Provision users, manage licenses, and maintain role-based access controls
Support integrations with Microsoft 365 and Salesforce
Assist with migration of users from Cisco Call Manager to Webex Calling
Document procedures and support end-user training
Stay current on Webex updates and assist with testing and feature rollouts
Support predictive dialers and outbound calling campaigns
Performs other duties as assigned

Benefits

Generous paid time off and paid holidays
Overtime pay for non-exempt positions (as applicable)
Commission for Account Executives
Bonus and incentive opportunities
Fixed and variable car reimbursement for Area Managers and Account Executives
Car, mileage, and telephone reimbursement (as applicable)
Employee discount and recognition programs
Employee Assistance Program (EAP)
401(k), HSA, and FSA/Dependent Care FSA
Medical, prescription, dental, and vision coverage
Life insurance, disability, accidental death, identity protection, and legal services
Meru Health mental health and Mercer SmartConnect Medicare programs
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings Solutions programs
Hepatitis B (HEPB) and TB vaccinations