Telecom Product Manager AI

RingCentral•Belmont, CA

10d

About The Position

Say hello to opportunities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. RingCentral is seeking a Product Manager to help manage and scale the RingCentral AI product family. This role sits at the intersection of cloud telephony, UCaaS/CCaaS, and agentic AI, and will be responsible for driving product roadmap, execution, and outcomes across rapidly growing, customer-facing telecommunication AI products. You will partner closely with engineering, design, sales, marketing, and global service provider partners, and play a critical role in securing RingCentral leadership in AI technology globally.

Requirements

4-6+ years of product management experience, with a deep telecom/UCC/AI background.
Proven experience delivering products in Cloud telephony, UCaaS, CCaaS, or network-based services
Hands-on experience with AI-powered products, ideally customer-facing (chatbots, voice AI, assistants).
Strong understanding of: SIP/PSTN basics, call routing, IVR/receptionist flows
SaaS product lifecycle, PLG motions, enterprise requirements
Excellent written and verbal communication skills.
Ability to operate in ambiguous, fast-moving environments.

Nice To Haves

Experience with AI/ML technologies such as NLU, RAG, speech-to-text, agentic systems.
Experience working with regulated industries (finance, healthcare).
Prior experience at a telecom, UCaaS, or large-scale SaaS platform company.

Responsibilities

Product Strategy & Ownership
Own and evolve major portions of the product roadmap and milestones, aligned with company strategy and customer needs.
Translate high-level strategy and customer and business asks into clear product requirements, milestones, and success metrics.
Balance short-term execution (features, fixes, enablement) with long-term differentiation.
Execution & Delivery
Write high-quality PRDs , user stories, and acceptance criteria.
Prioritize backlog using customer impact, revenue, and risk.
Work closely with engineering through design, development, testing, and launch.
Drive cross-functional launch readiness (sales enablement, support, docs).
Customer & Market Insight
Engage directly with customers, partners, and sales to gather feedback.
Analyze usage data, churn signals, and adoption gaps to inform roadmap decisions.
Position AIR effectively against competitors (Zoom, Cisco, Dialpad, etc.).

Benefits

Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
Voluntary supplemental health coverage and life insurance
401K match and ESPP
Paid time off and paid sick leave
Paid parental and pregnancy leave
Family-forming benefits (IVF, Preservation, Adoption etc.)
Emergency backup care (Child/Adult/Pets)
Employee Assistance Program (EAP) with counseling sessions available 24/7
Free legal services that provide legal advice, document creation and estate planning
Employee bonus referral program
Student loan refinancing assistance
Employee 1:1 coaching, perks and discounts program