Telecommunication Specialist

LiveOnNY•Long Island City, NY

1d•$68,000 - $85,000

About The Position

Ready for a Life-Changing Career? Join LiveOnNY and Make a Lasting Impact LiveOnNY is a federally designated organ procurement organization (OPO) dedicated to honoring, saving, and transforming lives through organ and tissue donation. As a member of our team, you’ll be part of a mission-driven nonprofit organization working alongside more than 100 hospitals to support organ and tissue donors and their families—helping to bring the gift of life to those on the national transplant waitlist. Serving a vibrant and diverse population of 13 million across New York City and the counties of Nassau, Suffolk, Westchester, Orange, Putnam, Dutchess, and Rockland, LiveOnNY is proud to be one of the highest-performing OPOs in the country. Over the past three years, we’ve seen a 70% increase in organ donation—driven by the compassion and generosity of New Yorkers. Explore a career where your work truly matters. At LiveOnNY, you’ll grow professionally while helping others live on. The Telecommunications Specialist is responsible for administrative and maintenance of LiveOnNY’s communication systems (voice, voice mail, call recording and data), related software patches, security updates, end-user training and complying with regulations to achieve business objectives. The Telecommunications Specialist is responsible for ensuring responsive, secure and scalable telecommunications systems, and ensuring that telecommunication delivery for adds, moves, station changes and related voice equipment, including keeping telecommunications records current, is accomplished. In this role, you will report directly to and work closely with the Vice President, Chief Administrative and Technology Officer, as well as work with the Chief Architect and Information Technology Engineers.

Requirements

Bachelor’s degree in Computer Science, Telecommunications or related field is required.
A minimum of three (3) years’ experience in and demonstrated understanding of telecommunications and call center management.
Excellent organizational skills required.
Proficiency in Microsoft 365 and telecommunications software, including call trees, message development, reporting and dashboards.
Ability to teach, train and work as a team member.
An understanding of voice, and telecommunications design, protocols, and products is required.
Ability to solve technical, user and other related problems required.
Outstanding customer service skills and the ability to train staff with different levels of technical ability.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Demonstrated successful experience with managing telecommunications or communications daily work and projects
Demonstrated outstanding customer service skills, capable of managing escalated situations with professionalism.
Ability to communicate with all levels of staff including collaboration with Executive Leadership
Excellent verbal, written and interpersonal communications skills
Strong troubleshooting of technical systems and procedures, as well as critical thinking skills with a strategic mindset to help navigate LiveOnNY’s communications needs
Understanding of VoIP (voice over internet protocols) and other related emerging voice technologies, standards and applications

Nice To Haves

Experience working with cellular services, data network and wireless communication is preferred.
Previous experience in a position with substantially similar responsibilities, in both level of complexity and size of the telecommunications operation, is preferred.
Strong understanding of project management, resource allocation and milestone delivery.

Responsibilities

Manage daily operations of telecommunications to ensure efficient, compliant, and cost-effective operations.
Trouble shooting and support of telecommunications systems and procedures and processes in support of communications needs.
Collaborate with other departments and agencies to coordinate telecommunications services.
Participate in initiatives to modernize and adopt new telecommunication technologies and integrate them into the business to improve operations.
Troubleshoot, debug and upgrade existing applications.
Foster a culture of collaboration, accountability, and continuous learning.
Collaborate with cross-functional teams, including clinical business customers, stakeholders, and other teams to define requirements and resolve issues.
Participate in the provisioning of training, support, and guidance to departments and end-users.
Enforce technical standards and best practices and ensure the efficient operation of the Telecommunications Department.
Identify and manage telecommunications risks and assure compliance with federal, state, and city telecommunications laws, rules, regulations, guidelines, policies, and procedures.