Telecommunications Engineer - IT - Full Time Onsite in Nashua NH

SolutionHealth • Nashua, NH

20d • Onsite

About The Position

The Telecommunications Engineer is responsible for installing, configuring, monitoring, and maintaining various telecommunication systems in support of the complex SolutionHealth Information Technology infrastructure and member/partner networks.

Requirements

• Bachelor’s Degree in MIS, Computer Science, Information Technology, related field, or equivalent combination of education and 5-7 years relevant experience required.
• One or more current IT or Telecommunication industry standard certifications from Cisco, Avaya, etc.

Responsibilities

• Configures, installs, and maintains various telephony switches, telecommunication systems, and PBX hardware and software.
• Configures, installs, and maintains voice mail and unified messaging systems.
• Configures, installs, and maintains call center applications.
• Configures, installs, maintains, and monitors datacenter and network closet environmental monitoring systems.
• Performs routine system administration including, but not limited to, the adding of new users, setting up of groups, and the implementation of new sites.
• Proactively monitors telecommunication system performance and integrity in order to maintain the highest levels of availability.
• Triages and escalates issues to other functional groups as necessary.
• Develops, maintains, and tests backup and recovery procedures as they relate to the availability, reliability, and redundancy of the telecommunications infrastructure.
• Maintains an inventory of spare parts, spare equipment, components, etc. in order to provide continuous service to organization users.
• Utilizes current IT Service Management software to ensure end user and/or infrastructure generated incidents (tickets) are logged, dispatched, escalated, and resolved efficiently to minimize user and system downtime.
• Maintains accurate service request records for reporting purposes.
• Fully monitors and maintains system backups for all assigned hardware and systems.
• Maintains accurate documentation as it relates to how systems are backed up.
• Participates in occasional after-hours and weekend work.
• Participates in a 24x7 departmental on-call rotation.
• Requires occasional job-related travel.

Benefits

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay
• Tuition Reimbursement
• 403(b) Retirement Savings Plan
• And more !

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees