Telecommunications Manager

eBay•New York, NY

About The Position

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. About the Role The Voice Telecom Manager is responsible for the strategy and vendor management of eBay’s global voice communications environment. This role ensures reliable, secure, and cost-effective voice services that support customer service operations, corporate users, and critical business functions worldwide. The role partners closely with ITSS, CS Tech, GCS, IT Operations, Finance, and external carriers to deliver scalable voice solutions, manage carrier relationships, and drive modernization initiatives.

Requirements

5+ years of experience managing enterprise voice telecom
Experience managing global voice carriers and service providers
Proven ability to lead telecom initiatives and transition programs

Nice To Haves

Experience with contact center voice platforms and call routing technologies
Familiarity with voice solutions
Knowledge of global telecom regulations and emergency services requirements
Experience working in a large, distributed, or global organization

Responsibilities

Define and execute the global voice telecom strategy, including legacy and modern voice platforms
Ensure voice services meet availability, resiliency, and performance requirements
Establish and monitor SLAs, KPIs, and quality metrics
Manage relationships with global and regional voice carriers, SIP providers, and managed service partners
Lead carrier selection, contract negotiations, and service reviews in partnership with Procurement and Legal
Oversee carrier performance, billing accuracy, and cost optimization initiatives
Manage numbering resources, DID inventories, and regulatory obligations
Ensure compliance with regional telecom regulations, emergency services (e.g., E911), and lawful intercept requirements
Partner with Security and Privacy teams to protect voice infrastructure and call data
Support audits and risk assessments related to voice services and third-party providers
Ensure business continuity and disaster recovery capabilities for voice platforms