Telecommunications Technician
About The Position
Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world. By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next. At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future. The Role The Customer Service Technician will be performing the installation, maintenance and troubleshooting of high-speed internet networks including associated wiring and equipment. Additionally, maintaining and repairing outside plant facilities.
Requirements
- High School diploma (or equivalent) or higher.
- Ability to distinguish colors on facilities.
- Ability to handle 28 ft extension ladders (up to 75 lbs. routine work) and manhole covers (up to 150 lbs.).
- Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations.
- Basic computer skills including MS Office applications.
- Ability to work in confined spaces (attics, crawl spaces, utility holes,) ability to work aloft (ladder).
- Ability to work outside in all weather conditions. Ability to work varying shifts and hours including days/nights, weekends, and holidays, and possible mandatory overtime.
- A valid driver’s license and satisfactory driving record.
Nice To Haves
- Prior experience as a customer facing telecom operations technician.
- Basic electricity training/certification or equivalent work experience.
- ADSL installation/repair experience (self/full installs).
- A+/Net + Certified Required Soft Skills.
Responsibilities
- Perform installation, maintenance, and troubleshooting of high-speed internet, networks including associated wiring and equipment.
- Climbing poles, using a shovel and pick to dig up and bury cable; and may be required to work in manholes or controlled environmental vaults. Locate buried telephone cables.
- Observing all safety rules and regulations. Assist other technical personnel in the performance of their duties when requested.
- Must convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers.
- Actively support sales and marketing related activities, direct customer facing work and sales referrals.
- Accountability/dependability (on time and on load when scheduled and serve on call as needed).
- Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures).
- Active Listening (ability to take input from customers, supervisors and co-workers to problem solve and improve skills).
- Asking relevant questions to ensure problems are resolved quickly or to clarify information or directions.
- Active Learning (curious seeker of new information and actively works to improve skills and knowledge). All other duties as assigned.
Benefits
- Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
- Learn more about Lumen's: Benefits Supplemental Pay (see Customer SVC Tech)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
