Telecommunicator I

Tulsa County

4d • $18 • Onsite

About The Position

Under direct supervision during training period and under limited supervision, thereafter, is responsible for simultaneously operating a multi-channel radio console and a multi-line telephone, while maintaining computer aided dispatch systems and other computer systems. Responsible for receiving, coordinating and disseminating critical information from various sources and maintaining radio contact with mobile/file units to monitor response, progress and any needed support. This position works in the Communications Center which is responsible for answering 9-1-1 calls in a 24/7 operation. Performs other duties as required.

Requirements

• Think and act quickly in emergency situations
• Speak clearly over the telephone and radio
• Data entry
• Call summarization
• Quickly and accurately obtain information
• Work under stressful conditions
• Work all shifts and overtime
• Perform varied tasks simultaneously
• Focus on task in noisy, distracting environment
• Work in close contact with people in a secured environment
• Learn geography
• Courteously and tactfully communicate
• Maintain confidentiality
• Work all shifts, days, evenings, midnights, weekends, all holidays
• Computer and other technical equipment
• High school diploma or general education degree (GED).
• Oklahoma Driver's License
• OLETS, and APCO Certification within 6 months of employment
• Must maintain certifications

Nice To Haves

• APCO certification preferred but required within 6 months of employment.
• One to three months related experience and /or training preferred or equivalent combination of education and experience.

Responsibilities

• Answers, evaluates and prioritizes incoming telephone calls
• Communicates effectively with various callers to obtain complete information to determine urgency and need for emergency services
• Dispatches police, fire, towing and or medical response
• Uses a computer-aided dispatch (CAD) system, telephones, multi-channel radio, TDD for hearing/speech impaired, computer databases and maps
• Simultaneously maintains close contact with field units, communicating with department employees, other law enforcement and criminal justice agencies, emergency service providers and the public to obtain and disseminate information
• Inputs, updates, requests, transmits and querying information from a variety of sources to maintain current accurate records or to access databases for information, wants and warrant checks, intelligence and/or driver license and vehicle registration checks by typing on a computer keyboard
• Operates an 800 MHz radio system with speed and accuracy
• Must report to work on a regular and timely basis.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED