Telehealth Medical Assistant I - Bilingual (Spanish) Concord, CA

PLANNED PARENTHOOD SHASTA-DIABLO • Concord, CA

8d • $25 - $30

About The Position

The Reproductive Health Specialist II/III in Telehealth (“Telehealth RHS”) provides direct patient care in the Telehealth service including initiation of contact with the patient, registration and insurance verification duties, review of Telehealth specific consents and other requirements, review of sexual and medical history, chart documentation, and scheduling pick up and follow up appointments. The Telehealth RHS provides excellent customer service to patients and members of the Telehealth team.

Requirements

• Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as medical protocols, safety rules, operating and maintenance instructions, and procedure manuals. Ability to document in medical chart concisely, accurately and according to PPNorCal protocols.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to manage cash, make change, and balance the daily posts.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• To perform this job successfully, an individual should have knowledge of basic keyboarding, internet access and email systems. Knowledge/experience with EHR & EPM systems preferred. Knowledge/experience with Skype or other synchronous messaging systems preferred.
• Must have reliable automobile transportation and a valid California Driver's License and insurance.
• Ability to work calmly, efficiently and represent the organization with a high degree of professionalism.
• Excellent customer service, problem solving, judgment, organizational and communication skills.
• Ability to multi-task and to work independently and as a member of the team.
• Ability to support the provision of reproductive healthcare services to socioeconomically diverse populations with cultural competency.
• Ability to support the provision of reproductive health care services with a non-judgmental, patient-centered approach.
• Commitment to quality healthcare.
• Ability to work in a busy environment, manage multiple tasks simultaneously without compromising accuracy, attention to detail, and courtesy and respect to patients and staff.
• Through team meetings and discussions, help develop ideas for improving services in ways that are patient focused.
• Remain flexible and available to change scheduled hours as needed to meet needs of the Telehealth service.

Nice To Haves

• Bilingual in English and Spanish.

Responsibilities

• Ability to fully and effectively function as an RHS II/III in the health center; completed front office, back office (TRN-01) and MAB (TRN-05) training.
• Works on a team with other Telehealth RHSs and Telehealth Clinicians.
• Communicates regularly and effectively with their direct Telehealth team and the larger Telehealth team for the day. Utilizes Skype or other messaging program to keep partner RHS and Clinician informed.
• Initiates virtual communication with patients, including both phone and video platforms.
• Registers new patients at PPNorCal; updates information for established patients.
• Assess eligibility for funding, health insurance and/or fees. Complete on-line eligibility processes.
• Input and update patient information in the electronic health record.
• Ensure clear patient consenting for virtual services; documents in the health record appropriately.
• Provide accurate, patient-centered health information.
• Triage questions to Telehealth clinicians as needed.
• Triage patients to in-person health center visits as needed.
• Schedules pick up, blood work, follow up or other appointments as needed.
• Communicates clearly when a patient is ready for the Telehealth clinician.
• Assist the Telehealth daily team with downtime duties, including but not limited to reviewing future appointments, reviewing payment and insurance information, documenting information or notes in the patient record to support increased communication and efficiency of the Telehealth team.
• Participate in Telehealth efforts to achieve established goals for productivity.
• Participate in Telehealth efforts to achieve established revenue cycle goals.
• Works regularly in a PPNorCal health center providing direct patient care, approximately 20% of the time.
• Active participation in the advancement of PPNorCal’s Diversity, Equity, and Inclusion commitment

Benefits

• PPNorCal offers a comprehensive benefits package, including 100% employer-paid medical insurance for full-time employees, 75% coverage for dependent children, 25% coverage for spouses/domestic partners, dental and vision insurance, employer-paid life and long-term disability coverage, earned time off (ETO) and paid sick time accrued based on hours worked, a 403(b) retirement plan with up to 4% employer match after 12 months, and 10 paid holidays plus 2 floating holidays each year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees