Telehealth Support Specialist

CHAS Health • Spokane, WA

2d • $22 - $31

About The Position

Purpose of Job: Improve the overall health of the communities we serve by providing outstanding customer service at all points of contact while connecting patients to resources based on health care needs, scheduling and general telehealth administrative support duties as follows: Essential Duties and Responsibilities: Provides excellent customer service as first point of contact for CHAS Health telehealth. Proactively prepares patients for upcoming telehealth visits including support for possible technical issues related to video visits; verifies appointment time, insurance and personal information, and collects co-pay. Monitors patient telehealth waiting rooms. Schedules patient appointments, based on established scheduling guidelines to ensure a positive patient experience. Engages and influences team to ensure video visits are effectively supported and scheduled over telephone visits to align with organizational priorities and a recognized patient experience preference. Ensures accuracy and completion of patient demographics, EHR chart, and intake forms before forwarding to appropriate department for processing. Professionally answers calls, takes messages and/or refers callers to appropriate individuals. Treats patients with the highest respect in all functions of the job as well as maintaining patient confidentiality. Performs other duties assigned, including supporting the CHAS Health Mission and Core Values.

Requirements

• HS diploma or equivalent preferred.
• Customer service and multi-line telephone experience preferred.
• Computer skills required.
• Ability to spell accurately.
• Able to clearly communicate information to patients and gather information from patients.
• Must have basic math skills to calculate patient payments.
• Valid drivers’ license and insurance required.
• Commitment to supporting a safe and respectful environment is required.

Nice To Haves

• Applicable additional schooling and/or formal training preferred.

Responsibilities

• Provides excellent customer service as first point of contact for CHAS Health telehealth.
• Proactively prepares patients for upcoming telehealth visits including support for possible technical issues related to video visits; verifies appointment time, insurance and personal information, and collects co-pay.
• Monitors patient telehealth waiting rooms.
• Schedules patient appointments, based on established scheduling guidelines to ensure a positive patient experience.
• Engages and influences team to ensure video visits are effectively supported and scheduled over telephone visits to align with organizational priorities and a recognized patient experience preference.
• Ensures accuracy and completion of patient demographics, EHR chart, and intake forms before forwarding to appropriate department for processing.
• Professionally answers calls, takes messages and/or refers callers to appropriate individuals.
• Treats patients with the highest respect in all functions of the job as well as maintaining patient confidentiality.
• Performs other duties assigned, including supporting the CHAS Health Mission and Core Values.

Benefits

• Annual milestone bonus for all eligible employees!
• $500 for every year worked, up to $5,000.
• Robust health coverage with employer-offered medical, dental, vision, long-term care, and life insurance.
• 401(k) with up to 6% employer match for a retirement plan that invests in your future.
• Work/life balance—enjoy more than six (6) weeks of paid time off (PTO) annually for full-time employees, to recharge and refresh.
• Tuition assistance and student loan repayment—let CHAS Health pay for your education!
• Up to $7,500 for childcare annually through reimbursement, to help you balance work and family life.
• CME and license fee reimbursement—we've got you covered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED