Telephone Operator

Cooper University Hospital • Camden, NJ

9d

About The Position

Serve as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs and services. Handle requests through various channels while utilizing numerous databases simultaneously. Relay incoming, outgoing, and interoffice calls to or from internal and external customers in a 24/7 environment.

Requirements

• 2 years experience in a related role as a call center operator, and/or answering service experience in a hospital, large physician office, or related customer service field preferred
• High school diploma or equivalent required.
• Excellent verbal communication and interpersonal skills required.
• Must possess a strong social orientation, ability to multi-task and handle high-stress environment.
• Must be detail-oriented.
• Computer skills required and proficiency in Microsoft Office preferred.

Nice To Haves

• Familiarity or experience handling Hospital Codes preferred.
• Experience using an automated telephone console system preferred.
• Knowledge of medical terminology preferred.

Benefits

• Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement.
• We also provide attractive working conditions and opportunities for career growth through professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED